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jasonmazepa's avatar
jasonmazepa
Neighbour
25 days ago

Telus Connect App Failure

I can't count how many times the connect app has failed with either errors messages or like tonight where it's telling me Oops...it looks like something went wrong we are having technical difficulties. 

I get that things happen sometimes however, the amount of times the Telus Connect App is down is unreal! I needed to edit internet schedules for my kid to do some online homework but it's locked out and of course I can't change the schedule. I'm refraining from foil language because as I said, the amount of time it's screwed up is unacceptable. 

If Telus would just put scheduling on their gateway router instead of relying on this useless app, that would be brilliant. I will say, when the app is working it works great but the level of uptime is garbage. I'm about done with it and going to by a router that has its own built in schedules I can log into anytime instead of relying on this app. 

You've had year to sort this out, and its been so poor in reliability. 

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi jasonmazepa - we appreciate the feedback when things aren't working as intended. We can send you a private message to investigate your account and reach out to our team for a resolution.