Forum Discussion
no internet
It appears, telus has closed the account, I just renewed it today. Within 2 hours they have closed the old account down before the new fibre connection was running. Is this normal behaviour ?
1 Reply
TELUS_SupportOfficial Support Team
Hey pattonb - this post is a bit vague so our answer might not be 100% accurate to your situation.
We do not close an account when renewing a Service Agreement so it may be a stuck order that is causing you issues.
We can take a look at what happened so we'll send you a private message to assist
