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Latest topics

Not receiving calls from certain numbers on voice over fiber

Hi, hoping I can get some help. A few months ago, our business was told copper wire was being retired in our area and switched over to fiber optic. Our phone is currently on voice over fiber. Since then, we've had a number of clients tell us that the...

SP1 by Just Moved In
  • 82 Views
  • 1 replies
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Customization

Are you able to assign a custom ringtone on the Telus Biz Connect App on Samsung?

Resolved! Public payphone booths

I want to have a phone booth removed from my driveway. The booth is broken, no door, ugly, the phone itself is broken and the line is not even working. It blocks the vue trying to get out of our driveway. I have contacted Telus chat, they could not h...

SueH454 by Just Moved In
  • 281 Views
  • 2 replies
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Wrong Business Internet Invoices

I've encountered billing discrepancies with Telus, resulting in what seems to be overcharges for my account. The details reveal a pattern of being double charged for each billing cycle. Specifically, my invoice from December 7 was $94.50, with a due ...

Senthi by Just Moved In
  • 571 Views
  • 4 replies
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Telus Business eFax

Hello, We are a new business who has signed up for VoIP with Telus. The business plan comes with an eFax service that can be used through the Business Connect App. Our Fax # is the same as our Phone #.We are in a fax-heavy business and would like to ...

tnsp by Just Moved In
  • 349 Views
  • 1 replies
  • 0 kudos

Looking to have a Cell Tower put on my Property

I have 6 acre's in Abbotsford and wonder who do I talk to at telus about having them review my property to put in a cell tower. My property is off highway 1, and there are no cell tower close by. My cell reception is terrible

Repp by Just Moved In
  • 397 Views
  • 1 replies
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Resolved! Graffiti

Hello! Can the graffiti be removed from this box? It's located on Emerson Way by McCartney Creek Park. Thank you!

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T-T by Just Moved In
  • 611 Views
  • 3 replies
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Bring It Back Charge

This is infuriating.After two conversations, one with an agent and one with a manager, I was told by management that the reason I'm being charged $610 for a bring it back phone is because I returned the phone to the wrong department. To the trade-in ...

jvan27 by Just Moved In
  • 487 Views
  • 1 replies
  • 0 kudos