Forum Discussion
Telus is the worst provider I've ever dealt with
a straight forward sign up for a 12 month pre-paid plan turned into an absolute nightmare after the data got removed after one month.
there's no way to connect to a human on the phone as their phone tree is broken, and their online support is useless telling me to call in to speak to a person instead.
absolute bait with their plans and a complaint to the CCTS needed, but not like Telus will care either way as a monopoly company
14 Replies
HOW IS IT THIS BAD?!
TELUS SUPPORT PLEASE PM AGAIN TO ASSIST!!
Three months for three months, now you guys have begun adding data that conflicts with the current data plan AND charging me extra on top an annual pre-paid plan!
I now have an annual pre-paid account with a 2gb (700mb used) and 5gb data plan that isn't being touched on top while now owing money to the account
T17TELUS Team Member
Okay, lets have another look! We'll send another PM.
Please send me another PM to help deal with the new issue. Thank you!
So the online team was able to reapply it after I lost if for about a week...
Then now a new "monthly" cycle has begun and guess what???? the data promo disappeared again!! meaning I have to repeat the cycle for assistance and lose another week of data.
FANTASTIC SERVICE TELUS!
TELUS_SupportOfficial Support Team
Hello Charlie1234, we sent you a private message earlier, thanks!
Please send me another PM to help deal with the new issue. Thank you!
I have got same problem here. My 2GB data has remove after 30days, no one tells me I need to set up auto payment to keep this promotion plan. Did you get resolved this issue finally?
No. It kept getting removed after the first two months, but Telus kept reassuring that it's been corrected. The most recent communication exchange was that they've added a data add-on at no extra fee, except now that I'm getting charged extra fess for the data add-on. Now they've said they're unable to communicate via PM with me due to a system issue yet I can send PM's to other members. Tell me how that works.
Definitely regret choosing Telus as a service provider now.- TELUS_Support
Hey Charlie! We're following up with our vendor and we'll try again to send the PM!
- TELUS_Support
Hi Charlie1234 - we would like to look into this problem so we can resolve it as fast as we can. Please keep an eye on your inbox for a message from us
You are right! Used to be able to talk to efficient live operators and get things immediately resolved. Now it is impossible and even if you eventually get to talk to a real person they are hopeless. I want to close my telus account but who else is any better - certainly not Bell or Rogers! Telus have billed my credit card twice for the talk & text plan and the usage stats appear to be totally wrong as well! How are text messages charged - by the number of characters or what?
