Forum Discussion

Charlie1234's avatar
Charlie1234
Organizer
8 months ago

Telus is the worst provider I've ever dealt with

a straight forward sign up for a 12 month pre-paid plan turned into an absolute nightmare after the data got removed after one month.    there's no way to connect to a human on the phone as their p...
Charlie1234's avatar
Charlie1234
Organizer
7 months ago

So the online team was able to reapply it after I lost if for about a week...

Then now a new "monthly" cycle has begun and guess what???? the data promo disappeared again!! meaning I have to repeat the cycle for assistance and lose another week of data.

FANTASTIC SERVICE TELUS!

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
7 months ago

Hello Charlie1234, we sent you a private message earlier, thanks!

  • Charlie1234's avatar
    Charlie1234
    Organizer
    6 months ago

    Please send me another PM to help deal with the new issue. Thank you!

  • Charlie1234's avatar
    Charlie1234
    Organizer
    7 months ago

    I've responded but haven't gotten any assistance or help resolving the issue except a message saying "this is a known issue"

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      7 months ago

      Hi Charlie1234 - we've responded to your message. Please check your inbox.

       

      To be clear, knowing that it is a known issue is important so the team can investigate it and resolve it

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