Forum Discussion

Charlie1234's avatar
Charlie1234
Organizer
7 months ago

Telus is the worst provider I've ever dealt with

a straight forward sign up for a 12 month pre-paid plan turned into an absolute nightmare after the data got removed after one month.    there's no way to connect to a human on the phone as their p...
Charlie1234's avatar
Charlie1234
Organizer
6 months ago

So the online team was able to reapply it after I lost if for about a week...

Then now a new "monthly" cycle has begun and guess what???? the data promo disappeared again!! meaning I have to repeat the cycle for assistance and lose another week of data.

FANTASTIC SERVICE TELUS!

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    6 months ago

    Hello Charlie1234, we sent you a private message earlier, thanks!

    • Charlie1234's avatar
      Charlie1234
      Organizer
      5 months ago

      Please send me another PM to help deal with the new issue. Thank you!

    • Charlie1234's avatar
      Charlie1234
      Organizer
      6 months ago

      I've responded but haven't gotten any assistance or help resolving the issue except a message saying "this is a known issue"

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        6 months ago

        Hi Charlie1234 - we've responded to your message. Please check your inbox.

         

        To be clear, knowing that it is a known issue is important so the team can investigate it and resolve it

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