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Phone Number Transfer Issue
When transferring my old phone number from another carrier, the transfer request form has an error saying my old account number needs to be 10 digits, non alpha, with 4 leading zeroes. My old account number IS 10 digits. Tacking on 4 zeroes makes it 14 digits. This means I cannot use the online form to transfer my number. Customer support is unhelpful, sending me to the virtual assistant which sends me to the transfer request form which cannot count 10 digits of a 10 digit account number. This frustration has been going in an infinite loop. What do I need to do to convince the transfer request form that a 10 digit account number is a 10 digit account number?SolvedFreakium19 days agoNeighbour68Views0likes2Comments
Bring it back issue
Signed a 2 yr contract with Telus with the bring it back program. At the end of the contract I decided to switch providers because of poor telus coverage in my area and significant lower cost. I have since received a large bill to payoff the phones. I would love to return the phones as per the contract but this seems to be impossible. Stores won't take them and all my calls are met with 1 hour plus on hold until I give up.Solved96602 months agoHelpful Neighbour359Views0likes17Comments
Coverage of my plan
I have the 5G+ Complete Canada-US-Mexico-Caribbean plan but I cannot find anywhere on the Telus website as to the actual countries this plan covers with no added charges. I am leaving on a cruise in 3 weeks and would like to confirm before I go. If possible could I get a link to the plan coverage.Solved106Views0likes4Comments
Telus scam?
Is this email addres legitimately for telus? mailto:[email protected] Is Employee ID : A102 Alex Hales?Solvedbkriddle2 months agoNeighbour254Views0likes4Comments
Winback promotion call
Hi, I got a call from 833-896-0450 regarding some winback offer from Koodo which seems to good to be true especially when I am not an existing Telus customer. They also sent a verification text message from '35353' and even email from '[email protected]' Not sure whether this is legit or some scam. Can anyone please confirm on this. Thanks.Solved632Views0likes2Comments
Very Weak or No Signal
When trying to make a call, I get the error "Not registered on network". Sometimes if I move to a different area of the house I will be able to call out, but the call drops while dialing, never connects, or drops shortly after connecting. I have tried all the troubleshooting methods (rebooting, checking the SIM card, airplane mode, resetting network, no network outages) but still cannot get it to work. The strange thing is that I'll get a "new voicemail" message without my phone ringing. I cannot make phone calls to get support so I guess this is the method of communication. Can someone please help? Thank you, LisaSolvedImaigne4 months agoNeighbour109Views0likes3Comments
Poor coverage and data speeds
In the three and half years that I've lived in central Alberta Telus coverage has been weak. I usually get only one bar at home (inside or out), two if I'm lucky. Data speeds of maybe 20 mbps down, 2-3 up. We also tried a Telus Smart Hub last year but had to promptly return it and cancel the service because speeds were unusable. In comparison, my partner is on the Rogers network and has full bars, great cell coverage, and blazing data speeds. About a year ago Telus started construction of a new 5G tower just 1 KM from us. It appears that construction finished in February but it was not activated until August. Adjacent to the tower, speeds are excellent. A few minutes ago I got 383 down, 62 up. But at home just 1 KM away across a flat field (i.e. not blocked by buildings or hills) speeds are still awful. A speed test resulted in 60 down, 2.86 up. I reported poor coverage using the Telus map several months ago but did not receive a follow up. I just reported it again. Who at Telus can I talk to about this? After almost two decades with Telus I'm ready to give up.SolvedFrostyNorth4 months agoFriendly Neighbour253Views0likes9CommentsSMS won’t work
just ported back to Telus from Rogers and discovered I can’t send or receive sms messages . This has also resulted in my iMessage being unable to send / receive on my number because it needs to send an sms verification to start the process . I’ve done all the online steps including resets and power cycles , I’ve also moved my eSIM over to another Telus phone I have and had the same issue. Convinces me the issue is server side not device sideSolvedMannj4 months agoNeighbour207Views0likes5CommentsPrepaid Plan won't let me make a call
I've had a Telus Prepaid plan since 2021. Every month I get a text saying my plan was automatically renewed, my credit card is charged, and everything is good. Except this month I can't make or receive any calls! I get a recording that tells me my plan isn't topped up. And yet my credit card has been charged, and I received the same text message that says my plan was automatically renewed. So what's going on?SolvedStephen704 months agoNeighbour194Views0likes3Comments
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- Bad signal14 Topics
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- Possible scam10 Topics
- roaming8 Topics
- Price match8 Topics