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Phone Number Transfer Issue
When transferring my old phone number from another carrier, the transfer request form has an error saying my old account number needs to be 10 digits, non alpha, with 4 leading zeroes.
My old account number IS 10 digits. Tacking on 4 zeroes makes it 14 digits. This means I cannot use the online form to transfer my number.
Customer support is unhelpful, sending me to the virtual assistant which sends me to the transfer request form which cannot count 10 digits of a 10 digit account number.
This frustration has been going in an infinite loop. What do I need to do to convince the transfer request form that a 10 digit account number is a 10 digit account number?
As a follow up, I ended up calling their phone number transfer request line, 1-877-868-3587, and was able to resolve the issue.
The problem was that Good2Go, my old carrier, doesn't have account numbers which means I couldn't use Telus' transfer request form. I had to supply my phone's IMEI to Telus and they promptly made the request.
2 Replies
As a follow up, I ended up calling their phone number transfer request line, 1-877-868-3587, and was able to resolve the issue.
The problem was that Good2Go, my old carrier, doesn't have account numbers which means I couldn't use Telus' transfer request form. I had to supply my phone's IMEI to Telus and they promptly made the request.
You need to message TELUS_Support using the envelope icon at top right of the page or click on ^^^ Telus support
