Recent ActivityMost RecentNewest TopicsSolutionsCall from Technician I booked a callback for today 1145 MST re my home service issue. I received a confirmation text this am and now 2 hrs later still haven't received a call. Any recommendations on next steps? HVAC disruption Yates St. Victoria BC Hello, there is a Telus building located on Yates street between Quadra and Blanshard. The HVAC on the roof is functioning at a very high-pitched disruptive sound. I live close by and this has been...Extra Modem? Hi All, I've just moved into an apartment that has Telus equipment permanently installed. However, I also just got email saying that my equipment is on its way. Has anyone else encountered this? If...An error occurred while submitting the form I am trying to open a technical support ticket for business Internet. Each time I submit the request it fails reporting this message "An error occurred while submitting the form. Please try again la...No recording after a power outage We had a power outage a few weeks ago and I have not been able to record on the PVR. I tried a sequential reboot and erased all scheduled series. I still have 52% storage left $0.00 Account - now $116.58 ARM Claim I have been sent to collections by Telus for an alleged unpaid balance of $116.58 on my previous internet account (ending November 2025). My payments were set up as per-authorized, after the service ...Digital box upgraded I am not impressed with how Telus is sending out digital box upgrade notification emails. As per Telus email: You can dispose of your old TV box(es) and help reduce electronic waste by taking ...Account access Just switched from Koodo to Telus. Ported our numbers, got our new phones, signed a 2 year agreement and activated all, but our mobility account does not show up on the "My Telus" page. It's been 4 d...Deal not honoured ! Who do I escalate too? In the past couple days I have spent almost 2 hrs on the phone with a Telus person. The first hour to discuss options for my family for cell phones and services and bundle with other services we alre...Public IPV4 address I've switched over from Shaw to TELUS purefibre, and all of my self hosted game servers, websites, and VPN endpoints no longer work. It seems that I've been put behind CGNAT and I no longer have a pu...
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