$0.00 Account - now $116.58 ARM Claim

I have been sent to collections by Telus for an alleged unpaid balance of $116.58 on my previous internet account (ending November 2025). My payments were set up as per-authorized, after the service was disconnected and my contract ended, resulting in a final bill of $0.00 (screenshot available).

Despite this, I received no prior notification—no emails, texts, or calls—regarding any outstanding balance. It wasn’t until a collection agency contacted me that I learned of this supposed debt, which will unfairly damage my credit score. I have spent several hours on the phone with Telus customer service, only to be told that they cannot help me since the account has been transferred to collections.

Provided proof of the $0.00 balance to the collection agency, but after all follow-ups, they informed me that Telus has not responded to their inquiries, leaving me stuck with a negative credit report that I cannot correct without Telus's cooperation.

I am still a current Telus customer. As a loyal customer since the 1990's, I expect no special treatment, but I also don’t expect Telus to ruin my credit score, waste my time, and cause unnecessary stress. I continue taking all necessary steps to reclaim my rights.