Forum Discussion
Call from Technician
I booked a callback for today 1145 MST re my home service issue. I received a confirmation text this am and now 2 hrs later still haven't received a call. Any recommendations on next steps?
3 Replies
TELUS_SupportOfficial Support Team
Hi dlturner - Just checking in and following up. Were you able to get in touch with an agent? Please let us know!
Still nothing. And what frustrates me the most is that my initial call was answered and I was on the line with the technician for about an hour and 15 minutes. And because her shift was ending she arranged the call back and I have had no follow-up since. And I still have the issue with my home service so I'm at a loss of next steps.
- TELUS_Support
Got it, you should've definitely gotten the call back by now. We'll send you a PM to look into this for you.
