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Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 292 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 55033 Views
  • 43 replies
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Channel/guide mixup

Just wondering, noticed that SN 4k wasn't showing the NHL Draft like it said it was supposed to. It was showing the Blue Jays game. Not sure if a Sportsnet thing or Telus thing?

ODAWG27 by Organizer
  • 1816 Views
  • 4 replies
  • 0 kudos

On Demand missing show

I have been watching the series Tracker on my demand but now I can not find it at all. Has the series been taken off Demand?

Vanrob12 by Neighbour
  • 2058 Views
  • 5 replies
  • 0 kudos

TELUS tv box control remotely

My Mother is blind. She is not able to listen recorder programs. i need help to know any way i can control TELUS tv box through my android phone . any app or any hardware. Thanks

satbir by Neighbour
  • 2605 Views
  • 2 replies
  • 0 kudos

Headphones on Crave

With our new Telus Home Services I can’t use my headphones with Crave (which comes for free with this service). All other apps on the TV work fine with my headphones. I have talked to Telus technical services and they throw up their hands. They say i...

SEAB by Neighbour
  • 868 Views
  • 1 replies
  • 0 kudos

Amazon prime

As part of my channel line-up with Telus I have Amazon Prime.Thinking of changing my channel lineup (too expensive) but still want Amazon Prime, how do I switch my Telus Prime channel billing to Amazon Prime?

Optik TV Intermittent Channel / PVR Problems

Hello,I'm hoping someone might have experienced a similar issue as me or have some input of what else I can try to fix the problem... I have a VIP5662W PVR and 2 VIP5602WT wireless boxes. Several weeks ago I first noticed that 75% or more of my subsc...

macdian by Neighbour
  • 1540 Views
  • 1 replies
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Resolved! Pvr is off-line msg while skipping ad

Watching a recording, press skip to move through a commercial, recording freezes, message pop-up says Pvr is offline. No, it's not, we're watching a recording! Sometimes if we restart the program and FF we can watch through the commercial and then th...

Gramps by Organizer
  • 2369 Views
  • 3 replies
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Resolved! AMC+ VOD

Hello.AMC+ on demand channel 440, I'm seeing options to view on demand Shudder, sundance, and if films. What I don't see is on demand AMC +.Is this an error????All it shows is a AMC+ trailer.

Bison by Neighbour
  • 2278 Views
  • 4 replies
  • 0 kudos

How to remove/reset WPS WiFi from Optik TV 4K Box

I cannot figure out how to do this - to make it forget the network. I have a DVR and three Optik TV 4K boxes. One has never been connected to WiFi which is OK because it is ethernet. Another is on WiFi because I have no network port near it. A third ...

brians by Organizer
  • 1896 Views
  • 4 replies
  • 0 kudos
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