Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
So I just moved into an apartment linked with Telus, so I get internet 300 plus Optik TV, I'm signed for 2 years as well. I'm wondering if my plan would qualify me for the free 55" TV since it requires you to have Optik TV and internet. Thanks
I’m trying to pay my home bill thru Telus app but when I enter my email it directs me to my mobile account. I have never been sent a paper bill so I do not know my account number. I have been a mobile customer for over 20 years but this problem is ma...
Hello I have PIK TV at our summer place, I use it on a laptop only device here, I have rebooted, I have cleared cache and cookies and PIK still tells me I have too many sessions open. Any thoughts on how to correct, don't have great phone service or ...
I currently have a dial-up internet account with Telus, due to lack of high speed internet service availability in my area. I also have a separate rural high speed internet provider. Can I sign up for Telus PIK TV with my current dial-up account with...
I have a RokuTV and I just recently reconnected my optik box, however, the image on the screen isn’t full sized. It has black all around the edges. I have used the settings and adjusted the size and used the zoom option but it still isn’t full sized....
Ok so this might be a stupid question but we had 4K wireless installed and all the boxes look identical. Which one is my PVR? We moved some boxes as we installed a new tv and now we don’t have access to the PVR recordings on any tv.Help!
Shangri-La is on Showtime available on-demand though Crave.I am half-way though watching it. Now all the episodes have disappeared...though the trailer remains. Can you tell me what happened to all the episodes? Thanks.
When watching episodes on crave on the Optik tv box, some episodes randomly enable descriptive audio. I can disable it for that episode but once the next on starts it is enabled again. This started happening pretty recently does anyone have an idea w...
Ok so power went out when it came back on basement box would just flash nothing else so I tried the box from upstairs it didn’t work either just flashed but they worked when I tried them in the bedroom tried resetting modem nothing tried new Ethernet...
I have a Toshiba flatscreen and when programming my 4k remote it controls the power on and off no problem.. It however won't control the volume..My other non 4k remote with my other tv. No problem it controls everything.Why does the 4k not work?Anyon...
