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Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
I just got signed up by a representative named “Kyle” (I don’t even know if that’s his real name) in GTA, ON late in the evening. He was going door to door apparently and he knew I was sick. He offered me safe home security comfort bundle. Everything...
My wife switched to Shaw (Rogers) and we returned all our equipment. She has still been getting billed for Telus security for the last year and a half. We sent the equipment back but like TELUS being Telus they have no record of the equipment being r...
I spoke too soon. I thought I had fixed the problem with the forum’s help.I did see where I could turn off the notification which automatically got put on when the technician was here. I turned it off and I see it is still turned off. However, it sti...
I got the smart home security camera and a smart bulb. I set them up. Downloaded the app and got them set up on there as well. Everything is working fine. But I keep getting texts and emails from Telus saying I haven’t set it up. I have gone through ...
I have the full deck6 motion, 2 smoke alarms, 2 C02’s, two flood sensors, Skybell camera, three outdoor V723’ cameras, system works great got it operating as required however: can’t change names of door sensors on Smartpanel have done in the Applicat...
Every day at 11:15 AM I get an email saying the system has not been alarmed. This is after I have had a technician out to give me a new Hall sensor. I am unclear as to how to undo this setting. I did not get it before the technician was here
Calls offering a reduction in my Telus internet, optic, landline bundle for signing up for a new 3 year contract.including a doorbell camera and two door detectors, for a one time charge of $40. Is this legit ?
-Telus replaced my GSM unit attached to my alarm system in late September '24 -November 19th Telus called to notify me that they lost contact with my alarm system and the cause was the GSM was not working. They told me that they could not send a tech...
Am I the only human on the planet that is experiencing no Live Video streaming on my PC? I can view on my tablet and phone tho.Every time I hit "Live video" it should show my cameras and it did for awhile but then slowly it became harder to view as I...
Hello, I was literally scammed by a Telus employee who called me in October 2024 about an offer for a FREE Telus Home Security system. The employee assured me this is an offer to Koodo customers and I would receive the security system for no charge (...
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