November - last edited Wednesday
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll do our best to keep this thread up to date with each new release to celebrate our wins together.
Please note this is not an exhaustive list; minor customer-facing fixes and non-customer-facing backend work are not included.
Q3 2024:
Q2 2024:
Q1 2024:
Q4 2023:
Q3 2023
Q2 2023
Regards,
Your Friendly Neighbourhood TV Product Development Team.
April
April
I hear you! I guess by all accounts I have been fortunate compared to some. I upgraded to an OLED TV and new Denon amp just before I switched and have not experienced any issues regarding quality otherwise I would have pulled the plug, contract or not!
This has been my first (and probably last) experience of TELUS TV, I have always subscribed to their competitors. After this experience, I will never trust TELUS again on face value. I just assumed it was gong to work, as expected. I couldn't have been more wrong.
This is way to much grief for me. At the end of the day I just want to watch TV. Record what I want, when I want, record across channels, add time to recordings, set a series recording once, not to have it disappear at the end of the season etc etc. Of course with the best possible sound and picture quality. With more and more 'on demand' available with HQ broadcasts I think that maybe the way forward...
April
So I don't see any update or posting such as Q2 2024 (WIP) on this thread from any TELUS employees, @Optik-Kate @KHR ? Only a plethora of complaints about the current state of the TELUSTV-21T platform.
What is being actively worked on and prioritized first for an system update?
Any plans for updating the real basics such adding additional time to recordings, bulk delete for series recordings, extending the 90 day recording limit?
April
Hi @MrSL
As mentioned 3 weeks ago in this thread "We are looking at a number of improvements to recordings, including more start/end time modifications (either manual or automatic), sports team recordings and a longer storage duration. As usual, we can't promise any timeline on these items, since development times can vary and anything that requires multiple parties to participate gets complicated." We are only about 1/3 of the way through Q2, so when any changes that impact the user experience are available, they will be shared here. More than likely, a view of Q2 changes will likely be towards the end of Q2.
I'm not aware of many telcos that give you this much access to product development roadmaps, timelines and folks on the team, so let's try to be a little bit more civil. I'll end with the cliche that the grass isn't always greener on the other side, but you're welcome to go have a look. https://toronto.citynews.ca/2024/04/05/bell-fibe-to-delete-viewers-saved-tv-shows-after-60-day/
April
April
Couldn't agree with you more @broadcastguy - 100%!!!
April
Hi @KHR ,
This thread is very large and hard to keep track of what has been previously posted. Apologies if it was previously posted.
As for "telcos giving access to development roadmaps" - well I have never had a need with other companies to spend time looking for answers to problems that really shouldn't be there in a 'Live system'.
Overall I think majority of people are 'very civil' given the issues users deal with on this far from perfect platform. Banging your head against the wall day after day hurts.
Cherry picking reports you didn't mention "Fellow telecom giant Rogers offers a similar cloud-based PVR option through Rogers Ignite where recordings are automatically deleted after one year. A Rogers spokesperson says the company has “no plans” to change that expiry period, which exists to “help manage storage capacity.”
April
Your mention of Bell customers having it worse doesn’t make things any better. All it shows is that most corporate management minds in these companies (ie those that signed off on implementing beta products like this) are like-minded in their detachment of the needs of their customers. All it’s going to do is push existing customers away even more so, perhaps to a combination of over-the-air tuners working alongside streaming boxes like Apple TV, so as to still have access to a certain range of speciality channels via streaming providers.
Like we’re paying Telus for TSN for F1 Racing right now but could easily get better access via the F1 TV app at the same cost. So things are reaching a tipping point, if you will. And unless these problems are resolved expediently, you’ll only see more customers dropping their television packages from typical providers (ie Telus, Bell, etc) and customizing them on their own from an assortment of streaming providers.
Whats hilarious about this all though is that I’ve been mentioning this day would be coming for years to those in your Loyalty Department (who have compensated me immensely for the frustrations I’ve had with your services in the past) but little did I realize that the greatest impetus for this change would be caused by your own companies attempt at creating a streaming box itself. I definitely did not see that coming.
April
Your input here is appreciated. Thanks for reminder that others may not share developement progress.
Where the TelusTV failure is in most cases is that it is the very basic things already well known/used features fom past products are still in development stage with this new product. We are beta testers to develop a product that will become obsolete before fully developed.
Then there is the recent announcement that those with a previous product which in their opinion works better than current will soon be retired and replaced by this current one.
April
Thanks @Rocky3
There is currently no timeline for the retirement of the Optik 4K PVR and Wireless Digital Boxes. The HD boxes, on the other hand, will start to be retired this year. They were introduced nearly 15 years ago, have not been manufactured for almost 10 and they don't support any OTT apps like Netflix or Prime Video. In addition, hard drives are starting to fail more frequently on this legacy equipment.
For folks on the HD equipment, upgrading to the 4K equivalent is an option. The user interface and functionality is nearly identical, but Netflix and Prime Video are supported on this platform (other apps like Disney+ and Apple TV+ will likely never be supported due to hardware and platform limitations).
That said - the manufacturers of the 4K equipment (Arris and Technicolor) no longer have a license to manufacture and the vendor of the TV platform (MediaKind) has diverted their attention to their next generation IPTV solution, which is based on a very similar chipset and is Android TV-based.
April
My condolences to those that have 15 year old equipement that works being retired. Of course they have had the option to update and chose not to.
Coincidentally I received my Telus bill today and was reminded I have multiple discounts which were used to gain my subscription and which will expire in 1-1/2 years. Just saying.
April
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It makes no sense for the 4K channels to not be given copious amounts of bandwidth. After all, even the lowest tier of fibre has lots of bandwidth and many people are on higher tiers with massive amounts of bandwidth. I think no one would object if a single 4K channel used much more bandwidth, as long as it was rendered properly by the equipment.
June
June
If/when anything such as that occurs, we'll be sure to let all of our customers know!