October
October
Are you referring to the logo in the guide or the watermark while watching TV?
October
October
Thanks for confirming. And just so that we're on the same page, is the independent channel you're referring to KSTW?
October
October - last edited October
The CW is the station name for channel 143 while KTSW is the local (Seattle) affiliate name. I'll take this away to see if it's still accurate.
October
The guide still displays CW whereas the screen shows Seattle KSTW.
KSTW is no longer part of CW, I think that is the point being made that even minor corrections are not made to Optik TV
Effective Sept. 1, Paramount Global-owned KSTW disaffiliated from The CW and went fully independent with no network affiliation.
October
Hi @EJ44, the guide information is shared with TELUS through a vendor, meaning we do not have direct control. A ticket has been submitted to have this updated, thank you for flagging it!
October
Hi, The channel 143 logo has been updated. Thanks for flagging
April - last edited April
This still hasn't been fixed 6 months later.
This still shows up as the CW Seattle on the Optik STB guide, despite it no longer being an affiliate
April
I think it may be dependent on which STB you have. @Alister which set top box do you have?
I have the old Cisco PVR and it shows the CW logo in the guide for 143. The newer box shows the Seattle11 logo instead, as does the Telus TV+ app.
April - last edited April
Yeah, i have the older PVR too. Unfortunate it isn't fixed, it's a bit misleading!
:edit: and interestingly. When I'm signed into the app, it shows as the CW. But when I'm not signed on, it shows as Seattle11.
April
Great, now there are 3 guides. I had previously asked why the guide at home TV and the guide online away from home are not the same guide. Now you found a third guide that non subscribers can see. No wonder IT people have a full time job.
a month ago
a month ago
I'll have Kate flag this as well. Be sure to let us know if there's ever anything wrong with the actual channel/programming as well.
a month ago
Hello, I flagged this to the team and changes have been made. Can you please let us know if there are further discrepancies?
a month ago
Hi Kate - I have the old 4K box and both KSTW ( channel 143 ) and WGN ( channel 285 ) still have the CW logo showing in the Channel Listings.
3 weeks ago
Hi Kate - just to let you that I am still seeing the CW logo in the guide listings for KSTW ( channel 143 in Vancouver ) and WGN ( channel 285 ).
3 weeks ago
Hard to imagine improvements when the simple stuff does not get done.
Wednesday
Just noticed that the logos for both KSTW ( now showing Seattle11 ) and WGN ( now showing WGN 9 ) have been updated in the guide listings on the Optik 4K box. 👍
Thursday
Ah, I flagged it to our team a couple of weeks ago. I'm glad the change finally went through for the 4K boxes. Thanks again for flagging.