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My Favourite channels
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July
why do I have to keep choosing my Favourites after turning off the TV , when I turn on the TV the guide is back to My Subscribed channels
17 REPLIES 17
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July
Old issue. There was an update back in January I think that fixed this.
Search for how to manually do the update
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July
No it didn’t
Gary
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a month ago
I've recently encountered the same issue.
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a month ago
8/12/24 GUIDE STARTS IN SUBSCRIBED
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a month ago
Our team is aware that this issue is back and actively investigating. We'll have updates when we get them.
Need to private message us but don't know how? Check out this step-by-step guide.
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a month ago
The real problem is Smart TV’s I just need a TV & a network that will provide TV Stations apps if I choose to use them I don’t need Goggle Tv & all the other stuff your putting in my Smart tv
Gary
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4 weeks ago
I’m having that issue again too. The last few days it shows “favourite channels” for about half a second, then quickly reverts to “subscribed channels”. Rebooting hasn’t helped.
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2 weeks ago
9/4/24 guide is still default subscribed. If Telus techs cannot fix what they already fixed then this is first notice of ending contract, it will not be renewed. I want My Favorites as the default menu when I open the guide,
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2 weeks ago
Obviously it wasn’t fixed
Gary
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Tuesday
How is it possible that for three days turn on TV, goto guide/options and My Favorite is the default. Then tonight 9/9/24 subscribed is default. What the hell is going on???
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Tuesday
I’m having the same experience. One day it defaults to Favourites the next day it is back to Subscribed. And then Telus has the audacity to tell us that we need to log in again or reboot when it clearly is a faulty system from their end. I will never recommend Telus TV to anybody ever.
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Tuesday
Same thing here I thought I had solved the issue, when I turn on the tv I went to Live TV & for 2 days it opened on My Favourites, this morning it was back to My Subscribed Channels
Gary
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Tuesday
Our dev team is actively working on this, and we've let them know about this thread as well.
Need to private message us but don't know how? Check out this step-by-step guide.
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Tuesday
I have been hearing this since June 17th
Gary
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Tuesday
Last night rebooted after choosing Favorites, it remained Favorites after reboot. Turn on this morning and it is subscribed.
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Tuesday
I checked my scheduled recordings and there were two from subscribed channels. Have made those favorite channels.
My thought is the act of recording is switching from favorite to subscribed. Time will tell.
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Saturday - last edited Saturday
Last night I shut TV off with My Favorites chosen, this morning it started with My Favorites. Not at all sure why the on/off these past few days flutuates.
