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webmail on iphone - can receive emails but not send

DesD
Just Moved In

I can receive my outlook email on my iPhone but I can't send email.  i get an error saying "Cannot send email"  The username or password is incorrect.  I go to settings and have for outgoing server:

Host Name:  smtp.telus.net

User Name:  my email address

Password:  my password

Use SSL is ON

Authentication - password

Server port = 465

 

I reentered my username and password and it comes back as verified.  But still can't send email.

 

Thanks for any help

1 ACCEPTED SOLUTION

Thanks Nighthawk - before I got your reply - I re-entered all the settings again from the online guide - and then it started working -- i have done this like 4 times - so not sure why it worked this time.

Thanks for you reply.

View solution in original post

3 REPLIES 3

Nighthawk
Community Power User
Community Power User

Try changing your port to 1025

 

https://www.telus.com/en/ab/support/article/set-up-email-iphone-ipad (bottom of page)


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

Thanks Nighthawk - before I got your reply - I re-entered all the settings again from the online guide - and then it started working -- i have done this like 4 times - so not sure why it worked this time.

Thanks for you reply.

Nighthawk
Community Power User
Community Power User

It is recommended to change the port either way as that should ensure it stays working more reliably, especially if you are not connected to a Telus network at the time.

 

If you are not using a telus.net email check the settings here https://www.apple.com/support/mail-settings-lookup/


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂