03-04-2018 02:13 PM - edited 03-04-2018 02:14 PM
I can receive my outlook email on my iPhone but I can't send email. i get an error saying "Cannot send email" The username or password is incorrect. I go to settings and have for outgoing server:
Host Name: smtp.telus.net
User Name: my email address
Password: my password
Use SSL is ON
Authentication - password
Server port = 465
I reentered my username and password and it comes back as verified. But still can't send email.
Thanks for any help
Solved! Go to Solution.
03-04-2018 02:21 PM
Thanks Nighthawk - before I got your reply - I re-entered all the settings again from the online guide - and then it started working -- i have done this like 4 times - so not sure why it worked this time.
Thanks for you reply.
03-04-2018 02:18 PM
Try changing your port to 1025
https://www.telus.com/en/ab/support/article/set-up-email-iphone-ipad (bottom of page)
03-04-2018 02:21 PM
Thanks Nighthawk - before I got your reply - I re-entered all the settings again from the online guide - and then it started working -- i have done this like 4 times - so not sure why it worked this time.
Thanks for you reply.
03-04-2018 02:24 PM - edited 03-04-2018 02:25 PM
It is recommended to change the port either way as that should ensure it stays working more reliably, especially if you are not connected to a Telus network at the time.
If you are not using a telus.net email check the settings here https://www.apple.com/support/mail-settings-lookup/