webmail on iphone - can receive emails but not send

[DesD]

I can receive my outlook email on my iPhone but I can't send email.  i get an error saying "Cannot send email"  The username or password is incorrect.  I go to settings and have for outgoing server:

Host Name:  smtp.telus.net

User Name:  my email address

Password:  my password

Use SSL is ON

Authentication - password

Server port = 465

I reentered my username and password and it comes back as verified.  But still can't send email.

Thanks for any help

[DesD · Accepted solution]

Thanks Nighthawk - before I got your reply - I re-entered all the settings again from the online guide - and then it started working -- i have done this like 4 times - so not sure why it worked this time.

Thanks for you reply.

[Nighthawk]

Try changing your port to 1025

https://www.telus.com/en/ab/support/article/set-up-email-iphone-ipad (bottom of page)

[DesD · Accepted solution]

Thanks Nighthawk - before I got your reply - I re-entered all the settings again from the online guide - and then it started working -- i have done this like 4 times - so not sure why it worked this time.

Thanks for you reply.

[Nighthawk]

It is recommended to change the port either way as that should ensure it stays working more reliably, especially if you are not connected to a Telus network at the time.

If you are not using a telus.net email check the settings here https://www.apple.com/support/mail-settings-lookup/