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Cancelled account alleged unpaid balance sent to collection
I just learned that I have been sent to collections by Telus for an alleged unpaid balance of $112 (which now became $137.92 according to the collection agency) on my previous TV/internet account in 2025. However, my payments were set up as pre-authorized, and I made sure I have $0 outstanding when I cancelled the service. Despite this, I received no prior notification—no emails, texts, or calls—regarding any outstanding balance. It wasn’t until a collection agency contacted me that I learned of this supposed debt, which has unfairly damaged my credit score. I have spent several hours on the phone with Telus customer service, only to be told that they will transfer me Home Services team. I am still a current Telus customer, As a loyal customer, I don't expect any special treatment, but I also don’t expect Telus to ruin my credit score, waste my time, and cause unnecessary stress. I will continue taking all necessary steps to reclaim my rights.
Fibre optic service box installed on private property
Ledcor assumed our property was common property, it is bare condo land and we have titles and property lines, They installed this in our side yard while we were gone, there is no easement or utility right of way in this location. Request it be moved, as an eye sore and placed only a few feet from our deck. I sent a email to fibreconnect.com who passed it onto Ledcor who didn't contact me until after all hooked up to and states now live and won't move further up so it's out of our sight but still on our property. If their looking for new customers in our neighborhood there not going to get it as the town of High River is not happy.
My account was suspended
I'm currently out of Canada in Europe so I'm having difficulty contacting telus and I noticed my account was suspended when I logged in on the desktop site. I'm unsure why, could you help me? In addition, mytelus app is telling me there is no linked account but it was working before i leftStill being charged for TV service I cancelled TWICE for almost 2 years
I have been a Telus Mobile and Telus Home loyal customer for years. I'm posting here because I'm completely exhausted from being bounced between departments on the phone, and I need someone at Telus with actual authority to look at my account and fix this properly. Here's what happened: Mid-2024: I called Telus to cancel my TV service. To be clear, I never wanted this service in the first place. It was pitched to me as a free trial, and when I didn't cancel in time it auto-converted into a contract. I have never used it, not once. The agent told me my contract ran until the end of 2024 and that cancelling early meant an early termination fee. They suggested I pay the $75/month until the contract ended, since that would cost less than the fee. I agreed, and I asked to return the equipment. I mailed it back and assumed that was the end of it. The contract would end in December 2024 and so would the charges. May 2026: I discovered Telus had never stopped charging me. The service kept billing month after month, well past the end of the contract. I called, explained everything, and asked for the service to be cancelled immediately and the charges stopped. The agent apologized, told me everything had been taken care of, and assured me I would not see any more TV bills. Today (September 30, 2026): I checked my bank statement and TELUS is still charging me the monthly fee. Four months after being told it was fixed, and nearly two years after the contract should have ended. I'm honestly stunned. This isn't a one-time billing error. It's two separate cancellation requests that were either ignored or never processed, and a promise that turned out to mean nothing. I'm paying for a service I never used, for equipment I returned long ago, and every time I call I have to start from scratch with someone new. Can a Telus moderator or escalations team member please take a look and resolve this? I don't want any phone call because I am oversea.
Optik TV Equipment Return
this summer we removed optic tv and sent back all the equipment, this week our bill had non returned equipment on it. Even though it was returned. Then we phoned to have it removed, fine then we asked about lowering our bill and the guy said the only way to do this was to get tv. It’s not that’s bull**********!! Telus is a bunch of scammers.Can't register my MyTelus account
I signed up for an internet service a couple of days ago and received an email with a link to complete the registration for my MyTelus account. However, when I use the link to finish the registration after I put my information in and submit it, nothing happens, and it won't let me log in with the information I used for my account.Phone calls from Telus
We get phone calls from 604 394 5405 frequently. He says he is from Telus.I think he is trying to sell extra services. I am not a native English speaker and I have trouble understanding his English, however, his English is also giving my wife problems. She is a native English speaker. We wish Telus to stop him phoning us. We have been very royal Telus customers for 45 years and don’t want to be treated this waybilling issue
I have been emailing mailto:[email protected] for weeks and have received no response. I have been to the Telus website trying to find the form to submit so that a ticket can be created but the links go around in circles. The AI chat only gives me replies related to connection issues. Can I please just send an email to someone to explain the billing issue and have it resolved? Why do you make this so hard?? The claim to resolve issues within 7 days is completely false. Beyond frustrated!