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Telus Westjet account linking issue - missing phone
When I try to link my Westjet account to Telus, I am redirected to Telus, sign in and at the time of needing to enter the security code, I cannot receive the code because it seems like Telus isn't pulling up my cell phone. I talked to Telus call center and they seem clueless. I have Telus home service and home security but my cell phone is shown in my online profile.Mobility Account Issue
Hi, I am hoping someone from Telus can please help me resolve my issue that has been ongoing for 5 months. I think I got scammed. In September, I received an email for a business mobility promo CAN-US-MEX 200gb. I went with it. A month after receiving the phone, it starts acting up. It turns out the account was created with my old email that was hacked. I contacted Telus multiple times and was finally able to secure my account with my new email. I had asked the rep and manager (Zack) at the time (October) to please escalate this to their fraud department as I have a confirmed fraud case (I provided them with a police report). They said they would. After months with no updates. I started to get impatient and decided to re-examine the contract and the phone I received. I noticed that the serial number on the physical phone does not match the serial number on the contract. I also found the same phone being sold (same serial number) on Facebook market place last year. I call this morning and escalate the situation to the manager again. It is the same manager that addressed the situation back in October (Zack). I discussed the issues with the phone, serial number, and fraud case. He provided no resolution. He was trying to convince me that the serial number was the same, it is not. I asked for an update for ticket that was created to review the fraud case and he denied creating the ticket and sending it to the fraud department in October. He refused to create a ticket this morning again. Can someone please help resolve this issue or help me cancel my account. I am discouraged with Telus phone customer service. This whole issue has had a huge impact on my personal life, mental health, and business.
Collections Notice with No Information
I have been receiving collections notices from a company called Debt Collections Agency (DCA) for a Telus Wireline account that I don't recall ever having. They are threatening to contact me at my place of employment if I don't pay the outstanding balance. I researched this situation online, and found that there are a number of scam reports about this company doing the very same thing to other customers. When I contacted Telus customer service, the representative told me that according to his files, he showed that I do have an outstanding balance for a Telus Wireline account, but could give me no information about it, and indicated the name of a completely different collections agency (General Credit Services) that was managing the collection. I have attempted to reach out to GCA as well to get information, as this all seems very suspicious. I find it unacceptable that I received no notice from Telus that I had an outstanding amount owed, and the first I hear about this account that I didn't know that I had is coming from a collections agency.Still getting billed after I cancelled my services last March
I am still getting billed for Telus home services even tho they were cancelled last March. I keep getting a monthly bill saying my services will be disconnected to which I have spoken to numerous agents regarding this and to let them note it each time I spoke with them. For some reason they can't "find my previous note" regarding this issue. Please stop billing me it's over and beyond what it initially was.
Can't see any details on my account (bills/usage). Site Errors out.
Coming from Reddit as well. Over multiple days/browsers/devices, can't see account details, bills, can't manage account. Where do I go from here? Payments have been going through since I have Pre-Authorised Payments set up. It's been quite a few months, but finally had the time to sit down and call in to telus support. I've been informed that this is an issue that multiple accounts are facing and there is no estimated time of resolution. Phone support said they've escalated this to their backend and they are working on it and might need screenshots of what I'm seeing.Account name correction
Hello, back in January I sign up with Telus with my name and mobile number and added my wife and my son as subscribers to my account. For some reason under settings and under my account number there’s my wife’s name and her mobile number listed as if she’s the owner of the account. I would really like to correct that. Any help would be greatly appreciated, thank you.
Billed without service
I am caught in a glitch of your system. I get billed while I have cancelled the installation before it happened, and I returned the equipment. I called at least 2 times, and was told this problem was fixed, yet I received another e-mail telling me I am late paying my bill, with late payment fee, and an increased amount, This is ridiculous.
Billing Issues
I ended my Telus services and account last June. But I received an email from a debt collections agency that I owe an outstanding charge on my account. I never received a bill from Telus with the amount the debt collection agency stated, and I payed the last bill I had from Telus in full before the account was canceled. If there was an actual charge left outstanding on my account why was I not notified? and if not, why did I get sent to a debt collections agency if I did not have an outstanding charge? I am very disappointed in the service quality of Telus, I shouldn't have my canceled account information sent to a collections agency without my notice of a bill.Collection Agency - Telus Account Error - can I please speak to a human???
Hi There, I have multiple accounts with Telus all of which are fully paid and up-to-date. A collections agency has been contacting me regarding a purported amount owing on a Telus account. I thought it was a scam since all my Telus accounts are fully paid up and have always been. Now it's showing up on my credit rating. After multiple attempts, I finally spoke to a Telus agent who was able to figure out that the Telus Account # that the collections agency is contacting me about appears to be an error (I have another Telus mobility account for the phone number at issue and it is fully paid and in good standing). However, because it is a pre-paid account, the agent said he was a mobility agent (not a pre-paid agent) and so he couldn't help me further. He then tried to transfer me to Telus pre-paid. First I was routed to a store representative, and they told me to call back to 611. I have done that, and I cannot get through to an actual person at Telus pre-paid because Telus' system keeps bumping me to an online assistant. Can someone please message me to get this sorted out.
Solving an escalation
I spent 2.5 hours with Telus yesterday speaking to 3 different employees & waiting. Telus is not honoring the verbal offer that I was given by the first agent - they are redacting their statement and breaking the verbal contract that I entered with them when I agreed to proceed with the offer. I escalated the issue and requested a supervisors intervention, he agreed to look into the issue and call me back the following day at a time conducive to my work schedule. He called me back with no answer other than redacting the offer, I also requested a call back to cancel TV services as I already waited on hold to do it the day before and they were unable. I was told I would get a call this evening from a cancellation rep and I would hear back from him. No one contacted me. My experience with customer service has been horrendous. If this does not get rectified I intend on issuing a formal complaint.
