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13 months waiting for a cheque
After opening a case with CCTS last year, Telus agreed to pay me $160 for misrepresenting their fibre product and damaging my home. I still have not received a cheque, 13 months later. I’ve called CCTS again and again, and Telus agrees to send the cheque again and again. But they never do. Should I be looking at small claims? I thought a CCTS agreement would resolve this, but Telus has no interest in following through on their word. I don’t know who else to contact at this point. I sent the CCTS another email. It’s been so long, the original case manager’s email doesn’t work anymore. I also emailed the Telus “Solutions” email that they contacted me from after opening the original case. At this point, the money doesn’t even cover the dozens of hours sunk into this mess.
Cancelled Device Care Complete but am still being charged for it?
Hi, I am in a bit of a pickle. I am very in debt and currently dealing with a battle to get on disability - so I cancelled my Device Care Complete in the hopes that it'd help me save a bit of money each month. I was also trying to get a hold of someone to talk to about Connect for Success (or whatever the low income plan thing was, my roommate is also disabled and has it) but I do not have the luxury of waiting for hours on the phone. :( So I am hoping to get in touch with someone who can assist. Is there any way to get my billing fixed, like by contacting someone over live chat or email? Most of my chat support attempts are not delivering, I'm trying to use the website chat support and it's just giving me errors when trying to contact an agent. Keeps saying "Not Delivered" and erroring, haha. I unfortunately cannot afford to pay off the full bill atm, so I'm hoping the Device Care Complete can be removed like it was supposed to be. If someone can lend a hand I'd appreciate it. I cancelled it over a month ago. Thank you.Telus sent me to collection agency without contacting me
I received a mail from General Credit Services Inc stated that they have been contracted as the authorized collection agency because I own $1919.58 to TELUS CORPORATION PAYROLL I do recognize that the account number shown on the mail is indeed the T-ID I was assigned but I have left Telus more than 2 years ago, and not a single word from Telus, all of sudden I was sent to collection for something I never heard of? I tried to contact Telus to find out what’s going on, but giving that all the number I can find is for customer service and I clearly don’t have any active account so nobody can tell me anything. The nice ladies I had been talking to both assumed this is a scam letter. But given that the T-ID was actually shown on the letter I’m hoping someone from Telus could help me with this please. At least tell me the reason for this not so small amount please. 😭 Thank you very much for your attention to this matter. Rae
Incorrect Information On Bill Website?
I logged into my account to see that on my bill page it says that I have an overdue bill of 10 days (said it was due on December 2nd) but I paid that bill on Nov 13th. So when I clicked the pay now, as I assumed the website would be correct, I realized that I already paid for the month and I now paid ahead of time for December now. This is more of a notice to the tech side of the webpage but I did not appreciate that jump care only for it to misread my payments. And I am curious if anyone else had this message pop up for them? Thanks!Telus rewards program
Has Telus returned the points that were lost at the end of 2024. I ask because tonight the topic of points came up and my friend has 230,000+ points, way more than can be acquired in one year. When questioned he said he knew nothing about points until I brought up the topic. Has anyone here who said they lost points due to the change receive their points back?
Collection Agency - Telus Account Error - can I please speak to a human???
Hi There, I have multiple accounts with Telus all of which are fully paid and up-to-date. A collections agency has been contacting me regarding a purported amount owing on a Telus account. I thought it was a scam since all my Telus accounts are fully paid up and have always been. Now it's showing up on my credit rating. After multiple attempts, I finally spoke to a Telus agent who was able to figure out that the Telus Account # that the collections agency is contacting me about appears to be an error (I have another Telus mobility account for the phone number at issue and it is fully paid and in good standing). However, because it is a pre-paid account, the agent said he was a mobility agent (not a pre-paid agent) and so he couldn't help me further. He then tried to transfer me to Telus pre-paid. First I was routed to a store representative, and they told me to call back to 611. I have done that, and I cannot get through to an actual person at Telus pre-paid because Telus' system keeps bumping me to an online assistant. Can someone please message me to get this sorted out.
