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Will offer still be available
Good afternoon, I've tried to contact in regards to an offer made available to me for boxing day and finally was given a call back for January 1, however my concern is the deal expires Dec 31, do you think they will still honor it or tell me that the promotion has passed.
Billing Issues - multiple calls no resolution
I signed up for Telus internet and cancelled within the allowable window. The sales person who set me up with internet also signed me up for home automation services and shipped a camera and smart home box to my house without my permission. I have been assured my services are all cancelled with Telus but for the past 5 months I have been charged 3.47 on the 27th for some unknown reason. I have called in 4 times and have been assured each time that this charge will stop but again it’s charged this month. When my automation services were cancelled I was charged 125 dollars in equipment fees but I returned the equipment and have been promised by several Telus agents that a refund is on its way but it’s once again its been weeks and no refund. Calling into Telus is such a frustrating experience and I have spent several hours on the phone for this issue that I dread having to call in again to explain this for a 5th time. I am not sure how to elevate this issue so I can get this resolved and receive the money I am owed.
Collection Calls
I have been contacted by General Credit Services Inc. collections saying I owe $120, apparently from 2019. I have asked them numerous times to provide me with a bill showing what I owe for. They say they have no bill. They want proof I paid a bill but can't provide me a copy of the bill. It is a 6 year old debt that I can find no record of ever being informed about. This is so frustrating. When I call Telus the recording says if it is regarding something in collections that they have no information. The collections company says they have no bill just an amount. How am I supposed to prove I paid a bill 6 years later and no one can produce the actual bill. On the last call I asked how they expect me to pay a bill that no one can tell me what it is for, the call was abruptly ended. We canceled our home service many years ago, nothing till now. It's maddening. Please help
Wrong item being charged to My Oct bill
Telus was contact for my concern on the subject on Nov 3 2025. Obviously, this item, TELUS OUTDOOR CAMERA OCF -2417250 for $218.58, was not ordered by me and should never appeared on my Oct 25 Telus bill. A replied mail was sent saying that more information was needed. My inquiry is so obvious if Telus did ever made a quick review which I believed they did not and sent me this 'Blank' answer. I was in a hurry to leave town and I place enough funds in my account to meet at least 2 months payment to the regular Telus bill. In furious, I replied and cc:[email protected] to ensure telus received it. I trust Telus will amend the Oct 2025 bill which I had my biggest confidence as I have been customer for over 20 years. I came back in mid Dec 2025 and discovered my auto payment account was overdrawn and the Nov 2025 was returned for NSF. This is an insult to me as I never ever has this with any of my bankers in my life. Even worse, Telus put an NSF charge of $50.00 to my account. I am very furious to the whole incident and being treat in this way for a loyal customer. Had it not been the above item being erroneously charged to my account, the whole chain of mishap would not been happened, Had someone in Telus handles the reconciliation and corrects it, this matter will not ballooned to this stage, Operation-wise, the 'BLANK' e-mail, so feel by me, should provide a return e-mail address and not simply NO REPLY address. There is not courteous to customer. It causes a wast of time to customer and the message will have to float around to reach the appropriate personnel in Telus. I demand an official apology and revert the NSF of $50.00 in my account. On another note, I appreciate the Customer Service Representative, name Israel, who take the initiative and time to do find out what causes this charge. Kenneth Koo
Stream+ subscription double charge
I subscribed to stream + via EPP back in November. First day on November 6th, I was charged twice. I called in, and the agent provided credit towards my cellphone bill (which is with EPP as well). Next cycle, on December 6th I was charged twice again. Spoke to an agent for over an hour and the agent couldn’t resolve. Advised to submit a support form and should hear back within 10 business days. no reply, called EPP support 3rd time. Agent couldn’t resolve and offered credit towards my cellphone bill. She advised she will escalate but so far has hear nothing. can someone please advise / help on this matter???
Telus taking me to collections after an account closure from 5 years ago
I recently started getting emails from a collections agency for an account that was closed back in 2020 which was 5 years ago. I have spoken a few times with customer support, the collections team, and the loyalty team at Telus and have been sent all over the place with no answers. The collections team originally stated that they would go through an approval process to credit the charge back since I was never given any indication that I had owed any money to Telus. No emails, no phone call, and I had opened a new home services account with them a year and a half after closing the original home services account but was never told a thing. Just this week I had spoke with the collections team again who said that the account was opened by a technical mistake and that they would put in the requests with the back office team to credit the amount back. The collections team agent then said I will have to speak with the loyalty team to get the credit the amount back so they forwarded my call to the loyalty team. Speaking with the loyalty team member they informed me they would put in some approvals and call me back in a few days to provide an update. cont..Sorry, you have been blocked You are unable to access telus.com
Keep getting this message when trying to login to mytelus account to view my bills. Says I have been blocked and there is a Cloudfare Ray ID given at the bottom of the page. Have tried multiple browsers and also deleted my browser cache but nothing is helping. How do I resolve this issue? Thanks in advance
Internet service contract expiration arbitrarily changed by TELUS
I signed up in October 2023 for what was then called "office" internet, with a 3 year contract (expiring October 2026). At the end of 2024 we moved, so I started inquiring about moving my existing service to our new home. After several back and forth emails and phone calls, I was told that the move would not be a problem, since the same fibre 1G service was available at my new location, and that the existing static IP address could be kept as well. On the date scheduled the TELUS installer came to connect the service but, surprise, I was told me that he was not aware of this been a continuation of a business plan, but a new home installation. After a couple of internal call on the tech part, my service was enabled (also got a new account number). After several calls with tech support, my static IP was as well. Fast forward one year, and I contacted TELUS to inquire about possibly switching to home service ASAP, or when my contract expires, and also ask about TELUS repeatedly overcharging my account, even though a valid CC has been on file according to the MyTelus website. In the course of multiple phone conversations, I am told that my contract is now set to expire in November 2027. I kept asking the reason why this could have happened, since my original contract duration was 3 years, not 4. Eventually the rep tells me that the reason for the change was the move itself: according to them there was simply no way the contract could not have been "reset" by moving, even though this was never pointed out to me ever during me asking about moving my service I asked to be called back by a supervisor, and she confirmed that the move was the one and only reason for this. There is NOTHING they can do, except moving me to monthly renewals, which effectively doubles my costs for the next 2 years. I've been with TELUS since the 90s, copper, DSL and finally fibre. I just wanted to ask if anyone knows if the story I've been told makes any sense.