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Help! I got scammed and Telus refuses to cancel my accounts.
I need the support with my business mobility and business Wi-Fi accounts. They have been created with my old email which was compromise. I have contacted Telus multiple times since September 2025. I have made numerous disputes and received no resolutions. I was told that I would be assigned a case manager but haven't had one yet. I am not receiving any follow-ups. I would like my accounts canceled as soon as possible. I am very frustrated with Telus and their customer service considering this is a case related to identity theft with an assigned police report. I strongly considering pursuing legal action against Telus.
Renewal Nightmare
Hello Neighbours, Renewing home and mobility services this June/July has been shocking problematic. After struggling to obtain service that wasn't outright combative, I was finally able to secure passable agreements for both home and mobility with reps over the phone. Neither agreement of the agreements that were actually applied reflected what was agreed to. After hours and hours over phone and messaging with various telus reps, I thought that the items had been resolved with a manager local to me only to later realize there were still issues with the billing. Efforts to get these issues straightened out has been futile. I have not heard back from the manager/complaint resolution specialist within the promised 48 hour timeframe. Is there any department that can actually review prior call recordings, honour what was promised, and sort their way through the accounting mess to find resolution? At this point, I would honestly expect better than promised given the difficulty. Is filing an official complaint with CCTS or CRTC really the only option to get these issues properly resolved? After 20+ year with telus, I am absolutely bewilderedPossible Phone Scam
I received a call today from a number showing Telus as ID, phone number was 604-636-7446 stating that they could get me a discount by starting a new 2 year contract as mine had expired. They stated, current charges on my account that were correct but could get me a saving of approximately 30% which sat about the value of a new account on a different provider they asked for DOB to verify and would be in touch a few hours later, nothing came through. When I checked back on the call it sometimes shows Telus or New Westminster as location. I have tried to get through the AI assistant to speak to someone but earliest appointment is 3 days away, help line was shut. I have reported to Department for Security but have concerns that it will be an attempt for identity theft.
Fibre optic service box installed on private property
Ledcor assumed our property was common property, it is bare condo land and we have titles and property lines, They installed this in our side yard while we were gone, there is no easement or utility right of way in this location. Request it be moved, as an eye sore and placed only a few feet from our deck. I sent a email to fibreconnect.com who passed it onto Ledcor who didn't contact me until after all hooked up to and states now live and won't move further up so it's out of our sight but still on our property. If their looking for new customers in our neighborhood there not going to get it as the town of High River is not happy.How to Proceed
I was with Telus previously but moved to an area that Telus does not serve so I had to cancel. I returned my equipment via Purolator and thankfully (at the urging of the Purolator Agent) I kept my receipts. About two months ago I recieved an email from ARM saying that I owed money. Called Telus and since I had the proof that I returned the equipment they removed the debt and I was told everything would be fine. A few weeks ago, I got a notification from my bank that my credit score changed. It was from the collection agency for Telus. Called Telus again and was told that they would rectify the mistake. About a week later I checked my credit score and it was fixed. This morning I woke up to another notification from my bank because there has been a change in my credit score. Again, it is from Telus but this time it is from a different collection agency. I am at my wits end and would really like some advice on how to fix this. Each time I have called Telus they have refused to send me proof that my account balance is at zero and I have been asked to trust them. Obviously the trust is gone. How do I proceed?Telus Westjet account linking issue - missing phone
When I try to link my Westjet account to Telus, I am redirected to Telus, sign in and at the time of needing to enter the security code, I cannot receive the code because it seems like Telus isn't pulling up my cell phone. I talked to Telus call center and they seem clueless. I have Telus home service and home security but my cell phone is shown in my online profile.
Converting Telus Rewards limit
I am trying to convert my Rewards to Westjet points, but it is grayed out and it says I have 0 transfers left. I have transferred my points 3 times before, but I thought the counter would have reset by now, and I can't find any documentation that says there is a limit to transferring points. Does anyone have this issue, or know the amount of time before the counter resets to be able to transfer more points?
