Is MyTelus App login down? Can’t login via app

[catbird]

Is the login via MyTelus iOS app down? Can’t login, tells me email or password incorrect.

Can login fine via website and browser.

[dru · Accepted solution]

We're investigating an issue where some customers have trouble with app access right now. The online portal should still work, however. Can you give it a try: www.telus.com/myaccount 

[catbird]

Hi Dru,
Thanks for the reply. I was able to login via browser as you suggested, and perform a successful transaction via browser.

Unfortunately, the app on iOS still does not allow login, says that I’m putting in an incorrect email or password. I even deleted the app and cleared the cache and reinstalled - unfortunately still no luck with the login on the iOS app.

Thanks for looking into this. Can use via browser until the app login issue is fixed - good suggestion!

[jjbinks]

I have the exact same issue.

[dru]

We're currently investigating the app issue but please do try logging on via the web portal in the meantime: www.telus.com/myaccount

[Arad]

It’s down for me

[Arad]

The Mytelus app is down again.  Can’t log in 

[TELUS_Support]

Hi @Arad - the app should be up and running

[FortuneKookie]

MyTelus app is a joke. It never worked. I tried talking to an agent about it today after trying for 90 minutes and was referred to the technical department. The call terminated after half an hour while on hold. Tried uninstalling the app and clearing the cache. Was ask to manually type in username and password. Still didn’t work. The app haven’t work since 2023. It is now 2025. 

[TELUS_Support]

Hi there, that is strange. We will send you a message to gather more info.