Featured Categories
Forum Widgets
Recent Discussions
MyTELUS app showing wrong "Primary" name and number after EPP setup
Hi everyone, I just set up a brand new EPP plan with TELUS, but I’m running into a really annoying issue. Even though the account is entirely in my name, the MyTELUS app header shows my dad’s phone number under my name. When I tap that top bar to view accounts, his name and number show up there as well, making it look like he is the primary owner. I’ve spent the day being bounced around. Tech support told me that my dad's number is the main line, but they couldn't help because it's an EPP plan and to call that department instead. When I finally reached EPP support, they insisted my line is definitely the main one and that the app is just "showing it differently." I find that hard to believe. I want my own info to show up at the top of my own account. What's weird is that in the "Plans" section of the app, both of our names and numbers are assigned perfectly. It’s literally just the main dashboard and the account selector that are messed up. Has anyone dealt with this before? Is there actually a way to fix the primary display number, or am I stuck with this glitch?
public statement of bill cancellation
I have paid the final bill I am owed to TELUS, I have called in to TELUS to make clear that it is over and had that confirmed I am using this public statement as further evidence that my billing has been cancelled If TELUS wishes to dispute that I have indeed cancelled my billing please do not contact off of the forum contact my phone directly, my expectations of a dispute are as follows the dispute is done with sensitivity towards my mental disability, and the large amount of trauma caused by previous interactions and disrespects towards me the dispute towards my cancellation is shown clearly respectfully and to the best of TELUS's ability, I wish again to make clear I have a mental disability to further reiterate why it is so important to make sure that it is clearly understood what the dispute is from this point forward any bills I receive from TELUS must be disputed before I will pay
Customer service or lack of
I don't know what it is so hard to get hold of a human at Telus, or why it is so hard to find out the hours that humans work. It seems like Telus hides this information from online searches and it is **bleep** near impossible to get. My home services was disconnected. I called lasr evening from work and spent 1h38m on holf and got hold of someone who assured me that it would be working by the time I got home. It wasn't, It still isn't, its morning now, I call, I go through the AI am told the department is closed. Nowhere does it say what time to call back I'm frustrated, this is the second time in 3 months this has happened. It should be simple but its not. If this cant be fixed immediately, I am switching to anything else.Account Collections Issue
I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and even after the service was disconnected and my contract ended, Telus continued charging me, eventually resulting in a final bill of $0.00 in August 2023. Despite this, I received no prior notification—no emails, texts, or calls—regarding any outstanding balance. It wasn’t until a collection agency contacted me that I learned of this supposed debt, which has unfairly damaged my credit score. I have spent several hours on the phone with Telus customer service, only to be told that they cannot help me since the account has been transferred to collections. I provided proof of the $0.00 balance to the collection agency, but after weeks of follow-ups, they informed me that Telus has not responded to their inquiries, leaving me stuck with a negative credit report that I cannot correct without Telus's cooperation. I am still a current Telus customer, As a loyal customer, I don't expect any special treatment, but I also don’t expect Telus to ruin my credit score, waste my time, and cause unnecessary stress. I am counting down the days until my family members’ contracts with Telus end so we can move on to a provider that values its customers. In the meantime, I will continue taking all necessary steps to reclaim my rights.Account info
My postal code is incorrect on my invoice/statement which can make signing into Telus App a real pain. It is bizarre to me that a communication company is so difficult to get ahold of. All I want to do is change a bloody postal code. There is no option on the website or app to change this info, so I am forced to be on hold. Telus, do better!
