After 12 hours ... yes TWELVE hours ... of talking to Telus, they refuse to remove an account that was never activated. It still shows up with monthly billings, and it shows up on my credit rating. Was going to sign up for Telus mobility, but changed...
Hello, I had a mobility account which I closed when I joined my spouse's EPP plan in July 2024. The balance that was on my my personal account was paid off in full at that time. When we recently attempted to get a pre-approval for a mortgage, our bro...
How can I go about recovering my account if I no longer have access to the email and the account shows as locked? I have called the support number and I keep getting redirected to do steps through the MyTELUS app, but I cannot login because the accou...
I went to make a payment and it says my newly added credit card is expired. I can't find any sort of email contact as well to email Telus.
I am extremely frustrated with Telus' handling of my account closure and the lack of communication that led to an unfair collections action against me. I did everything required to settle my balance, yet I am now dealing with an unnecessary hit to my...
Hi team.I had activated my account in December 2023 and then after 2-3 months I cancelled it because I had been abroad. I tried to reactivate it by purchasing a new postpaid line 2 days ago which got suspended less than 24 hrs after activation.I trie...
Signed up a yearly $100 prepaid plan with a promo bonus of data 2gb/month for a year on Dec 23, 2024, but Telus messaged me that my promo expired Feb 21, 2025. Can anybody help?
I am experiencing an unusual situation and I am unable to get support;was on phone for 1.5 hrs and they couldn't help me.sequence of events:- in Oct 24 I signed up for stream+ and added to myTelus profile, everything worked fine and self-serve was vi...
I received a call today from a Kelowna phone number (250-470-1185). They were trying to sell me on a phone plan for $55/mth, that included the price of an iPhone 16, and offered unlimited 5g data in cnd, usa,mx and 1000 international minutes. When I ...
I tried to report this issue with Telus without success, just wondering if anybody else is experiencing it?In the My Telus app, under Mobility, the "paid" amount is incorrect.My bill is correct.Telus took the correct amount out of my bank.However, th...
