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Double Charged
I was double charged, I think because I didn’t realize I have automatic payments set up and manually paid the bill myself as well. The second transaction appears on my bank balance but doesn’t reflect anywhere on the Telus app. I’m not sure where to see where this second payment went on the app or how to know if it will be applied as credit for my next billing period. I’ve tried using the virtual assistant but it is unable to tell me if I have credit on my account.
Internet Sign up
Hi all, I'm moving into a basement suite in Surrey, BC that already has a TELUS PureFibre wall jack installed from a previous tenant. If I sign up for a new TELUS PureFibre plan, does TELUS still require a technician visit, or can they simply ship the modem/router for a self-install? If self-install is available, can I pick up the equipment locally from a TELUS store or depot to speed up the activation process, rather than waiting for it to be shipped? Has anyone done this recently, and how long did activation take once the equipment arrived or was picked up? Thanks.
Cannot convert Westjet Rewards to Telus Rewards after changing password
I have both the Westjet Rewards and Telus Rewards and have linked the accounts ever since it was available. I had to change the password of my Telus Rewards account recently. Now when I try to convert my Westjet points to Telus Rewards, I’m being asked to sign in to my Telus account - and once signed in, it says the page cannot be found. I tried using the app, the web browser on my phone, and the web browser on my computer - all with the same result. I checked and my accounts are still linked to each other, but I keep being asked to sign in. I do not want to unlink then link my Telus account as it will remove my perks.2 factor code
Here is my predicament: long ago my wife and I started a TELUS account using her e-mail and a password. This was fine until TELUS started using the '2 factor' login that sends a number code to your account e-mail. So now even knowing her e-mail and the account password I can't login into our account from my own computer because of course the 2nd. verification code is sent to her e-mail. I checked the security setting in 'my profile' and there was an orange triangle along with "2-factor authentication Disabled" so why is it still sending the 2 factor code? If that's the case how do I get my own e-mail added to our account?Account renewal
My 2 year contract for 1 gig internet was due to expire on the 18th of this month. After initially setting up a cancellation I saw an offer of $60 plus tax for 1 gig, called in and renewed. I was told my new bill would be $60 plus taxes. Because this was done before my initial deal expired all my billing dates remain the same. Today I received notice of my first bill, and it's $97. Today I spent another hour on the phone trying to get the problem solved to no avail. If I was a sceptical person, I would say that Telus does this on purpose knowing a lot of people don't want to waste hours on the phone trying to adjust for a few dollars. Brutal.
