Featured Categories
Forum Widgets
Recent Discussions
Customer Service?
The last time I negotiated my contract two years ago I could talk to a person. Now that is not possible? The best TELUS can do is an asynchronous chat? This is terrible. The automated message said I would hear from someone in 1 - 2 hours. I got an asynchronous message at 4 am more than 24 hours later. In which I responded to and now I am waiting. Starlink and Rogers are looking like better options. It was bad before and I didn't think it could get worse.
Facture envoyée à la collection chez MetCredit
Je suis liquidateur pour une succession et l'agence de collection MetCredit m'a contacté pour me faire part d'une facture impayée chez Ré: TELUS WIRELINE Numéro de compte: XXXXXXX63 Cependant je n'ai pas pu retrouver trace de transactions avec Telus dans les papiers de la succession. Je sais que la défunte a déjà eu un service de bracelet d'urgence avec Telus, mais cela remonte à 2023, soit voilà plus de 3 ans, et je sais que le compte se payait automatiquement par prélèvements bancaires. J'aimerais savoir pourquoi aucune trace écrite d'une quelconque dette n'existe, pourquoi aucune action n'a été entreprise de son vivant de votre part pour recouvrer le paiement de factures. Alors je questionne sérieusement la légitimité de cette dette envoyée en collection sans preuves à l'appui. Merci, Liquidateur de succession SD
Amount to collections
I have recently received notifications from a collections agency that Telus has sent a bill to them. I have not had an account with Telus for over two years as I have moved back home and am now on my parents account. I never had any unpaid bills, and the monthly fees for wifi were taken automatically from my account. This amount to collections has began to drop my credit score when I know I never owed Telus anything. How do I get this amount removed?How do I contact someone to extend my payment arrangement?
Both my Home Services and Mobility accounts are overdue so I had to set up payment arrangements for them, the only issue is the due dates are Dec 3 and Dec 6 and the total owing is $1427 which on top of my monthly bills and cost of living is not doable unfortunatly. I tried asking in the chat to speak with somebody to at least extend the due date for my mobility arrangement and was issued a call back, but when I answered and hit #1 to speak with an agent I was cut off. Is there a way I can just message somebody or speak with somebody online rather than by phone?Violation of Agreement
I have paid the Bill and it's states that I did I can get the transaction from my bank in transaction yet I'm being double billed stating I dod not pay anything do I have to take to a civil claims in court about this issue and plus the wifi shows it's connected but no internet not only did my number change from the number I wanted to keep but being double billed when I paid in full last month then I have no internet connectivity
Outstanding Bill on Closed Account
I closed my account with Telus last February over the phone, but apparently there was a balance owed (136.82) that was sent to collections. I received no letters, notification, or emails regarding my outstanding balance prior to Telus sending it to ACRM. I phoned Telus, who confirmed that they have a very old address on file and not the last address I had when I was in service with them (although... I updated my address with them each time we moved). So if there were notifications, it wasn't sent to the address that their service was installed to, which was unfair. They also confirmed they waived $100 due to it being a mistake (They thought I didn't return equipment, but it was returned). TELUS told me my outstanding balance is 25.69 and not 136.83. I phoned customer service billing to provide an email or printed statement, but they couldn't help out further. ACRM requires this to update the balance they have. How can I get a copy of my outstanding balance on a TELUS account closed 10 months ago?
Wrong last name on online billing.
Hello, I talked to an agent weeks ago to get my last name changed on my bill for my internet account. I got married. She got me to email in my marriage license and I did it. She that that , that would fix it. And nothing has changed. It’s showing my correct name on my account and on the billing for my mobile account but not my internet account. When I call Telus they say it looks like the correct name on their end . But it’s not on mine and I have dented the app and reinstalled it. Please help.
