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Breach of Promotional Agreement
Dear TELUS Customer Relations Team, I am writing to formally complain about a breach of the promotional agreement linked to my TELUS Internet + TV service. In September 2025, I subscribed to a TELUS Internet + TV plan for $160 per month. The promotion clearly stated that a free television would be provided upon signing a 2-year contract, which I accepted. My service was activated on September 18, 2025. I have written confirmation and screenshots from TELUS confirming that the promotional TV would be delivered within 2–4 weeks after activation. As of December 21, 2025, more than 12 weeks have passed, and the television has not been delivered. Because the TV was never provided, I am unable to use the TV channel portion of the service despite being billed monthly. I contacted TELUS support multiple times and was told delivery could take up to 10 weeks, which has now been exceeded. I was also instructed to contact Samsung, who confirmed they have no information about this shipment. As this is a TELUS promotion, fulfillment remains TELUS’s responsibility. I have met all my contractual obligations. TELUS has failed to deliver a core promotional benefit within the promised timeframe. Therefore, early termination fees should not apply. I am giving TELUS a final opportunity to resolve this matter. I request either a matching competitive offer (reduced monthly pricing with TV services) or immediate delivery of the promotional TV, or an account credit equivalent to its value. I also request credits for TV services I could not use and additional service credits due to repeated support contacts. All communication must be conducted via email. If this issue is not resolved and termination fees are applied, I will use this correspondence and evidence for formal complaints or legal action.
Stream+ subscription double charge
I subscribed to stream + via EPP back in November. First day on November 6th, I was charged twice. I called in, and the agent provided credit towards my cellphone bill (which is with EPP as well). Next cycle, on December 6th I was charged twice again. Spoke to an agent for over an hour and the agent couldn’t resolve. Advised to submit a support form and should hear back within 10 business days. no reply, called EPP support 3rd time. Agent couldn’t resolve and offered credit towards my cellphone bill. She advised she will escalate but so far has hear nothing. can someone please advise / help on this matter???Urgent: My account is paid in full and closed. General Credit Services is demanding I pay.
Good evening, I have spoken to Telus twice now over the phone. They have assured me that there was a mistake made on my account when I closed it in early October 2025, and that it is now paid in full. After I called the first time, they also have told me that they did not send me to collections. Regardless, I continue to receive emails from General Credit Services saying that I owe them. When I called Telus again to tell them about this, they told me I had to contact GCS myself. While I have tried, they keep calling me during work hours when I cannot talk to them. Regardless, this should not be my issue. I have not done anything wrong - why do I have to be the one getting them off my back? There has been a communication error between your two companies. Please advise,
Cancelled Device Care Complete but am still being charged for it?
Hi, I am in a bit of a pickle. I am very in debt and currently dealing with a battle to get on disability - so I cancelled my Device Care Complete in the hopes that it'd help me save a bit of money each month. I was also trying to get a hold of someone to talk to about Connect for Success (or whatever the low income plan thing was, my roommate is also disabled and has it) but I do not have the luxury of waiting for hours on the phone. :( So I am hoping to get in touch with someone who can assist. Is there any way to get my billing fixed, like by contacting someone over live chat or email? Most of my chat support attempts are not delivering, I'm trying to use the website chat support and it's just giving me errors when trying to contact an agent. Keeps saying "Not Delivered" and erroring, haha. I unfortunately cannot afford to pay off the full bill atm, so I'm hoping the Device Care Complete can be removed like it was supposed to be. If someone can lend a hand I'd appreciate it. I cancelled it over a month ago. Thank you.Telus sent me to collection agency without contacting me
I received a mail from General Credit Services Inc stated that they have been contracted as the authorized collection agency because I own $1919.58 to TELUS CORPORATION PAYROLL I do recognize that the account number shown on the mail is indeed the T-ID I was assigned but I have left Telus more than 2 years ago, and not a single word from Telus, all of sudden I was sent to collection for something I never heard of? I tried to contact Telus to find out what’s going on, but giving that all the number I can find is for customer service and I clearly don’t have any active account so nobody can tell me anything. The nice ladies I had been talking to both assumed this is a scam letter. But given that the T-ID was actually shown on the letter I’m hoping someone from Telus could help me with this please. At least tell me the reason for this not so small amount please. 😭 Thank you very much for your attention to this matter. Rae
Incorrect Information On Bill Website?
I logged into my account to see that on my bill page it says that I have an overdue bill of 10 days (said it was due on December 2nd) but I paid that bill on Nov 13th. So when I clicked the pay now, as I assumed the website would be correct, I realized that I already paid for the month and I now paid ahead of time for December now. This is more of a notice to the tech side of the webpage but I did not appreciate that jump care only for it to misread my payments. And I am curious if anyone else had this message pop up for them? Thanks!Telus rewards program
Has Telus returned the points that were lost at the end of 2024. I ask because tonight the topic of points came up and my friend has 230,000+ points, way more than can be acquired in one year. When questioned he said he knew nothing about points until I brought up the topic. Has anyone here who said they lost points due to the change receive their points back?
