My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Resolved! Sent emails not being received

I will send 3 emails to the same person..2/3 will not be received, but the 3rd one goes thru. This happens to different people...different times....sometimes I've hit "reply" and it still won't be received. I'm using IncrediMail as my mail program, n...

Resolved! Charged Labour and Costs for Upgrading to 50MBPS

The charge was $75 and partial charge $10,Was not informed when I ordered this upgrade that I would be charged.I phoned Telus yesterday and they told me there was no charge.Can anyone explain this>

kruisey by Advisor
  • 8 replies
  • 0 kudos

How to stop my telus home internet service?

Hi, there. I'd like to stop my telus internet service. I have been using internet 25 for around an half year, and now I want to stop it. please let me know what is the procedure to do this.Thanks.

codlstjr by Just Moved In
  • 1 replies
  • 0 kudos

Prorated Billing for Disconnected Services

I just spent some time talking to a rep, questioning why I didn't get credit prorata for a service I had removed earlier in November (my bill period is the 28th). She told me times have changed and I now need to give 30 days notice in order to receiv...

Ev by Friendly Neighbour
  • 1 replies
  • 0 kudos

Online banking

My online banking is asking for a 10 digit account number and mine is only 9?

tkynock by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Why is recording not allowed on some channels?

Some channels display a notice that says recording is not allowed on this channel.Why?I think a discount is owed because no one mentioned this when we signed our contract.I have searched the Internet but somehow nothing applicable comes up. Strange I...

MrKong by Friendly Neighbour
  • 3 replies
  • 0 kudos

Contract what??

There's still some time, but my 3 yr contract for Optik TV is coming to an end. I called in to see what will happen once it ends. To continue with Optik my choices are: $0/month for 3 yrs, $10/month for 2 yrs, $15/month for 1 yr, or month to month fo...

teddybear by Just Moved In
  • 0 replies
  • 0 kudos

telus should call us back rather than put us on hold

When I have to call Telus for some sort of support, invariably I encounter an "all agents are busy, please stay on the line" message. More than 3 years ago I had my TV service with Shaw, who are NOT a phone company. But they had worked out how to cal...