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Incentives

I get upset every time I see an ad offering tv's or laptops or tablets or ?? for signing up as a new subscriber to one of their products. I've been a subscriber for many, many years, have all my products bundled and yet what do I get as an incentive ...

Resolved! Sent emails not being received

I will send 3 emails to the same person..2/3 will not be received, but the 3rd one goes thru. This happens to different people...different times....sometimes I've hit "reply" and it still won't be received. I'm using IncrediMail as my mail program, n...

Resolved! Charged Labour and Costs for Upgrading to 50MBPS

The charge was $75 and partial charge $10,Was not informed when I ordered this upgrade that I would be charged.I phoned Telus yesterday and they told me there was no charge.Can anyone explain this>

kruisey by • Advisor
  • 9546 Views
  • 8 replies
  • 0 kudos

How to stop my telus home internet service?

Hi, there. I'd like to stop my telus internet service. I have been using internet 25 for around an half year, and now I want to stop it. please let me know what is the procedure to do this.Thanks.

codlstjr by • Just Moved In
  • 6326 Views
  • 1 replies
  • 0 kudos

Prorated Billing for Disconnected Services

I just spent some time talking to a rep, questioning why I didn't get credit prorata for a service I had removed earlier in November (my bill period is the 28th). She told me times have changed and I now need to give 30 days notice in order to receiv...

Ev by • Friendly Neighbour
  • 5003 Views
  • 1 replies
  • 0 kudos

Online banking

My online banking is asking for a 10 digit account number and mine is only 9?

tkynock by • Just Moved In
  • 7663 Views
  • 2 replies
  • 0 kudos

Resolved! Why is recording not allowed on some channels?

Some channels display a notice that says recording is not allowed on this channel.Why?I think a discount is owed because no one mentioned this when we signed our contract.I have searched the Internet but somehow nothing applicable comes up. Strange I...

MrKong by • Friendly Neighbour
  • 6623 Views
  • 3 replies
  • 0 kudos

Contract Ending....now what??

There's still some time, but my 3 yr contract for Optik TV is coming to an end. I called in to see what will happen once it ends. To continue with Optik my choices are: $0/month for 3 yrs, $10/month for 2 yrs, $15/month for 1 yr, or month to month fo...

teddybear by • Just Moved In
  • 3862 Views
  • 0 replies
  • 0 kudos
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