My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Resolved! Internet

Hi.I use my internet for gaming and i've noticed that the internet speed gets extremely slow when ever i play. i am currently paying for 50 MBps. When ever i start playing games, the internet speed goes down to around 5-10 MBps, and my ping goes up a...

roh911 by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Accessing Netflix steps

How to I get Netflix through my Optix box? I KNOW I should be able to, so what are the STEPS?

Unable to add email account

I am unable to add an additional email account through the self serve pages. I get the following error message: We have insufficient information to process your request. Please initiate your request from "Your Accounts and Products" page. I have comp...

NFtoBC by Community Power User
  • 4 replies
  • 0 kudos

Resolved! email

When I check, the inbox is always empty. It appears that as soon as mail arrives in my computer, it disappears from the server. This wasn't always the case. Is the setting for this on my computer or on the Telus webpage.? Previously...

nosmada by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Somebody put a tick on my last post which i left open for a reason

I have still not seen my account on line or my credit card online credited for the $85 upgrading from 25mbps to 50 mbps .My bill including that $85 has been debited to my credit card by Telus. No refund at all on account or Credit card.Please do not ...

kruisey by Advisor
  • 10 replies
  • 0 kudos

Resolved! Aggressive Home Bundle Telemarketers

Just had a very unpleasant encounter with supposedly Telus telemarketers dialling my Telus phone from number 1 866 369 9826. They were trying to get our home bundle business, something we have been on the fence about. After a very rude and aggressive...

ShawUser by Just Moved In
  • 8 replies
  • 0 kudos


I get upset every time I see an ad offering tv's or laptops or tablets or ?? for signing up as a new subscriber to one of their products. I've been a subscriber for many, many years, have all my products bundled and yet what do I get as an incentive ...