I had to call in last month for the same issue and go through an hour on the phone with monkeys (yes literal monkeys) screaming in the background of the support rep I got, just to get this fixed.
Now once again, my bill came out, I paid it, and just check the site again and TELUS had magically add money owing onto the bill that doesn’t exist. The total due on page 1 vs the total due on page 3 that breaks down all costs is once again different. It off by 1 cent, which is nothing but still why is TELUS continuing to add 1 cent onto each bill after paying the amount owed in full.
