Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
843 PostsLatest topics in Mobility
Return Phone issues
I have been communicating with Telus by phone, text, and i person for the last month, trying to return a Bring it Back phone. After considering Telus' renewal options, we decided to switch to another carrier and return our phone after the 24 month pe...
Roaming in Mexico doesn't work
Same as many other customers, my roaming in Mexico doesn't work, I'm paying way too much for a plan that supposed to work in my travel to Mexico and I have to connect to a WiFi all the time because roaming doesn't work, I tried to restart the phone m...
I own my iPhone; overcharged for plan
I just spent useless time with Telus loyalty. We, as a family have been customers for over 30 years (mobility, Pik, internet, security). We spend so much per month. I purchased my own iPhone at Apple but my mobility plan with Telus is the highest in ...
Roaming in Mexico
No cellular service while roaming in Mexico recently updated plan to unlimited Can-Us-Mex, trying to get assistance but everything ends on a call back when I can’t even use my phone, tried resetting my network, connecting manually to it etc etc and n...
No notification sounds while on Data
On my Samsung S20 I receive notifications including the "ding" while on WiFi but no "ding" when away from home and on Cellular data. I can access my Eufy Security Cameras while on cellular data and notifications are sent but no sound or vibration whe...
Avoiding Unexpected Charges on Prepaid Plans
Hi everyone, I’m currently on a Telus prepaid plan (Talk and Text 100) and want to make sure I don’t get hit with any unexpected charges. Specifically:If my account balance is $0, will Telus prevent me from making or receiving calls to avoid overage ...
How do I delete a spam voicemail???
I keep getting a spam voicemail from a Saskatchewan phone number claiming to be Telus. The spam 'hijacks' the screen on my Telus ZTE Cymbal 2 flip phone and forces you to select and play the voicemail. And it won't allow you to delete it. What is the...
Refund after returning phones
Hi, I have returned 2 iPhones under the buyers remorse and it was during the strike. Couple of months forward they still haven’t refunded me yet and keep on telling me to wait. I was promised a refund but was told that it was not true and the agent m...
Poor cell reception
Hi, my wife and I both have pixel 8 phones. The reception seems to be poor for a while now. Places that we had full bars now are only showing half. My wife has a home business and her phone won't get reception in her shop now. She switched to an olde...
Can't activate my prepaid SIM card
Hello everyone. I have recently bought a prepaid SIM card and a phone from my local Telus store, however, when I try to activate sai card on the website (https://www.telus.com/mobility/prepaid-activations), the billing action always fails (https://ww...
