I was due to send back my old cellphone in November on the bring it back program. But Canada post was on strike so I couldn’t. They told me just wait until the strike was over and then send my device in. Now they’re saying they’ll charge me for the d...
Hi, when i went to link my amazon, disney, netfix account to stream+ but it always shows this error.Sorry, your subscriptions list is not available at this time. Please try again or check back later.Already talked to the telus technical departnment p...
Hi everyone, We’re currently experiencing an odd issue on Telus Mobility where certain accounts—and therefore certain devices—are not receiving traffic reliably. From our testing, there seems to be no discernible pattern tied to the specific device o...
Placed an order on the 11th, it was processed on the 13th and was told it was going to ship today (the 17th) but so far nothing. I called customer service and they said they don’t have an ETA but it is in stock… there’s only a couple more working day...
I get calls from Telus almost daily, and one day I bite. I'm looking for new mobility services for myself and my son in Uni and the offer was "unlimited high speed data, call and texts for $35/mos, plus the $70 activation fee, so for the first 7 mos ...
Why is the Smart Hub so unreliable? Mine is constantly dropping, today Telus sent an email saying we had moved the Smart Hub and cut off our internet. We got this service for our cottage and are not there most of the time. The only resolution they pr...
I was recently on vacation (cruise) and I have an EasyRoam charge appearing on my account during one of the days I was away ($16.00). Some points:I have an iPhoneI did have cellular turned on (to be reachable during emergencies)Data roaming was OFFI ...
Beware. Answered all questions for device trade in. Was offered $310 for iPhone 13. They ended up only giving me $155 and I have no recourse. I can’t get the phone back. They said it had heavy wear and deep scratches on the screen. Absolute lie. It h...
Got a call from someone claiming to be from Telus, they knew my cell number, email address and backup number, also the telus account number. They wanted to give me a discount on my service, they wanted a number that was texted to me so they took cont...
I've been having this issue for several weeks, when I try to go to the subscription page to manage my subscription I get the error 'Sorry, your subscriptions list is not available at this time. Please try again or check back later' but I have been re...
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