Phone bill
Looking at phone bill what feature results in the incoming and outgoing numbers to be the same ? also my usage isn’t accurate - why would it not show all incoming and outgoing texts ?
Mobility Devices
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Latest topics
Returned to Webstore
Does anyone know what I can do to get the Webstore to process my returned phone? I have made multiple calls to them. Every time I call. I’m being told something different. They have had my returned phone now for over three weeks. It is extremely frus...
Resolved! Price Match - No Response from Telus.
Hi, I have submitted a Price Match request with Telus on 31 December 2024 and received a text same day saying your equipment price match request has been received and will be processed within 15 business days. Talked to Telus customer care as well, t...
Disheartening services
This is a long one so apologies. I am tired of countless bots & call backs and emails. I was told to come here to vent. Back in November i got my notification of "bring it back" to return my device. Since my cotract 2 years ago i moved from AB to New...
Will USA unlocked s23+ (sm-s916u) work on Telus (AT&T compat.)
Will USA unlocked s23+ (sm-s916u) work on Telus (AT&T /T-Moblie compatible)? Or if the frequencies match and it is unlocked, it works?? I'm ready to buy the movie but can't find one with 512GB in Canada for a decent price, if at all
Telus Price Match Guarantee
Hi. I bought five cellphones on Dec.15.2024. Then, on Dec.27.2024, I did an online application for the Telus Price Match Guarantee. At the present time, only one cellphone had the price adjusted, but the others no. I have not received any news, nor t...
Useless chat bots
Does Telus have any humans still working for them. All I ever get is a useless stupid chat or that does nothing but give me the runaround. When I get back to CANADA I’ll be dropping my Telus Mobility account
Resolved! Travelling with E sim card, is my phone unlocked?
Hello, we are going to New Zealand and want to get an E sim card once there. We have an Iphone 15. Is this phone "unlocked" and so can accept a temporary sim?Many thanks.
Telus mobility return
Hi I am trying to return a mobility device. I was told I will be send a waybill in 24 -48 hours. Nothing a week later. Customer care, loyalty, escalation team no one seems to know or have means to contact the team responsible for sending the waybill....
Price Match
Have been trying to submit a price match but the online form link is not working. Is there a new link?
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