Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

836 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

1014 Posts

Latest topics in Mobility

Samsung S25 Ultra Upgrade - Shipping

Anyone else still waiting for their Samsung upgrade? My order status has been "processing" for several days even though my order confirmation indicates the ship date would be January 29th.

Mobility price match guarantee

Dear TELUS Mobility Customer Support Team, I hope this message finds you well. I am writing to follow up on my recent request for a price match on my TELUS mobility plan, which, to my understanding, has not yet been processed. I spend $48.09/month jo...

K2288 by Just Moved In
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Returned to Webstore

Does anyone know what I can do to get the Webstore to process my returned phone? I have made multiple calls to them. Every time I call. I’m being told something different. They have had my returned phone now for over three weeks. It is extremely frus...

KS1970 by Neighbour
  • 55 Views
  • 1 replies
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Resolved! can't activate disney plus subscription

I've been having this issue for several weeks, when I try to go to the subscription page to manage my subscription I get the error 'Sorry, your subscriptions list is not available at this time. Please try again or check back later' but I have been re...

Europe 30 day Easy Roam Pass: How to extend?

If a person anticipates being in Europe for more than 30 days, how does one extend the Europe 30 day Easy Roam Pass?Is it necessary to log into MyTelus and reapply or can it be set up to automatically extend for another 30 days? Thank you!

Telus Price Match Guarantee

Hi. I bought five cellphones on Dec.15.2024. Then, on Dec.27.2024, I did an online application for the Telus Price Match Guarantee. At the present time, only one cellphone had the price adjusted, but the others no. I have not received any news, nor t...

Phone Return Label

I have been trying to return two devices which I ordered 5 days ago. I have been calling the customer service to no avail and have been transferred from here to there. When finally someone was able to help and say that you will get the label in 10-15...

Telus 5g+ High loaded pingtimes

I recently moved from Bell to Telus here in Toronto. I have a S24 Ultra and I dont see speeds beyond 300mbps even though I can easily receive 5g+ signal when I move around the city. My plans states its 5g+ (upto 2gbps) Worst of all the Loaded ping ti...

prs by Neighbour
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  • 2 replies
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Price Match

Have been trying to submit a price match but the online form link is not working. Is there a new link?

pch2004 by Neighbour
  • 172 Views
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Bring it Back is not worth the frustration.

What a ********** show! over 2 hours on the phone to get a refund for the BIB amount that I paid in OCT. It has been a really bad experience, and I have had nothing but good experiences in the past, but this has me thinking twice about switching to a...

mmka by Neighbour
  • 121 Views
  • 1 replies
  • 0 kudos