Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
865 PostsLatest topics in Mobility
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
Had Easyroam, went to the states, had issues
On Thursday, I checked my account before heading to Portland for the weekend.I see have easy roam on my account, no problemo...On Friday I drive to Portland, and find that I cannot call to my wife in Canada.... why?I remember that in maybe I needed a...
Status of Trade In Device
Hi,We mailed in our Iphones in January 2025 for trade-in, over 8 weeks ago and received the gift card for the value of one phone but still waiting on the other one. We have emailed trade in support a couple times without replies and called Telus, mes...
Europe Easy Roam
Can I enable the Europe Easy Roam Pass weeks before I travel and it will only activate when I'm in Europe or do I have to wait to enable it just before our departure for Europe?
Speaking With An Agent
Can i speak with someone on how to cancel all my plan with telus , both home internet and mobility Never have i been stressed out like this just to reach out to customer support about service Poor service
Connection fee?!
I've called to change my phone plan as it was cheaper and they said they can do it but it'll charge 15$.I then asked I also wanted a tablet and to connect it with my current phone data plan, and they waived the 15$ and the connection fee for the tabl...
Resolved! What is the Default SIM PIN for Telus SIM card?
Hi. I wanted to enable a SIM PIN on my phone but failed in attempts to set it up by inserting the correct default PIN to begin with. Now I have only one attempt left. Can someone help me with what the default SIM PIN is to enable my own? Thanks.
Wireless Home Phone ZTE723CA signal issue
I got the ZTE box a month ago and when i make or recieve a call antenna led turn oranges. the user guide say the device connect to UTMS when led are oranges. I tought this was an LTE device. Voice call quality is very poor compared to a call made fro...
Our two Telus phone numbers were deactivated
Our two Telus mobile numbers were on our individual accounts for many years with Telus however, in June 2024 a conman switched our phones to a business mobility plan without our knowledge telling us that we will save $10 a month. In December 2024 Tel...
Store opened Business Personal Account Regular
HI Telus Forums, I wanted to post in case others have had this issue. I opened a "business account" at a telus store the other day where I provided my company's BN and incorporation date. I asked the rep whether the credit check goes to the business ...
