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JB12

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Joined 9 months ago

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Re: Had Easyroam, went to the states, had issues

9 months ago Place Mobility
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Re: Had Easyroam, went to the states, had issues
Thank you again for the replies. Here are my roaming settings from my phone, a Samsung S6. From my perspective, Telus clearly promises reliable, simplified service in the US if you purchase this 'easy roam' product. My experience, and the info in this forum, has shown me the product failed not because of something I did wrong, but rather on Telus's failure to deliver the service they promised. If this summary is inaccurate, please feel free to correct me.
9 months ago Place Mobility
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Re: Had Easyroam, went to the states, had issues
Just noted this email from when I crossed into the States, seems I was able to connect in North East Washington State just fine.
9 months ago Place Mobility
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Re: Had Easyroam, went to the states, had issues
Thank you for the replies. If this does happen again while in the US, how can I reach out to Telus if I cannot make calls? Definition of a catch 22: Catch-22s often result from rules, regulations, or procedures that an individual is subject to, but has no control over, because to fight the rule is to accept it. Another example is a situation in which someone is in need of something that can only be had by not being in need of it (e.g. the only way to qualify for a loan is to prove to the bank that you do not need a loan).
9 months ago Place Mobility
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Re: Had Easyroam, went to the states, had issues
@TELUS_Support please advise
9 months ago Place Mobility
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Had Easyroam, went to the states, had issues
On Thursday, I checked my account before heading to Portland for the weekend. I see have easy roam on my account, no problemo... On Friday I drive to Portland, and find that I cannot call to my wife in Canada.... why? I remember that in maybe I needed a +1 before her number... tried that... not difference, still not working. I am only able to text back to Canada. On Sunday midday I am driving back to Canada, I am in a major Washington State City, I send a text to my wife giving her my travel progress... it fails, multiple times. Why? I end up waiting until I am back across the border to call her, she's been worried... Frustrated with why your products fail when they are needed, or why your comms don't clearly instruct through these problems.
9 months ago Place Mobility
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