12-18-2017 01:53 PM
I got the 10GB plan but paying $85 because of a phone upgrade. I also had to pay an upfront fee for the phone as well. My question is after the 2 years and the phone is paid off will the plan revert back to $60? I am basically paying $25 more a month but that is too pay the phone off ($600 over 2 years). If the plan won't revert back to $60 after the 2 years then its better to buy a phone out right and pay $60 a month. I can't get a hold of TELUS online chat and I can't even get through on *611.
12-18-2017 02:01 PM - edited 12-18-2017 02:04 PM
12-17-2017 05:49 PM
12-17-2017 07:13 PM
12-18-2017 01:28 PM
12-19-2017 03:23 AM
That is the reason my phone has no contract on it. I paid it earlier this year so I'm sure they should treat me like a new customer. At least that was what I was told. Been with them for almost 20 years. They better smarten up or I can switch without having to buy anything out.
12-19-2017 03:24 AM
Do you own your phone outright?
12-19-2017 08:06 AM
Pfffft. You are funny with your "loyal customer" comments LOL.
There is NO loyalty on your part (as well as on my part). If there's a deal, you either beat it or at least match it. Otherwise, bye-bye.
If you didn't enjoy their service, you wouldn't stay. Simple as that.
12-19-2017 02:29 AM
Actually, all the carriers are like that.
12-19-2017 07:34 AM
Unfortunately this is my last contract with telus. After 8 years with them and many headaches with them they just get it together. This year I've moved provices, called them to switch my phone number, they advised me to keep my current one cause it was cheaper coming from Saskatchewan and whenever a promo plan comes in I'd have to call and ask them to switch me to that particular plan so they can change my number. 3 months go by I hear about this new 60$/10g plan that's being offered so I call and to my surprise I can't get through to any of the customer service representatives for 2 days. I finally get through and of course this offer isn't being given to existing customers "it's for new customers only" and the only way I can get it I'll have to buy out my phone and then I'd be able to get it. Like I said early I've been a client for over 8 years and only new clients get this particular phone, paying less for the phone and getting a better plan. I've very displeased with how old telus clients are being treated, and in no way I'll be resigning with them in the near future.
You shouldn't feel bad about the way Telus "treated" you. This would have been the SAME response from Rogers or Bell.
First of all, if you have a balance owing for a phone, NO company will cut you slack and forgive your debt. You must pay off the remaining balance on your phone before they allow you to either leave or change your plan. Common sense.
A co-worker of mine owed $80 (4 months left on their contract) and they paid it and was switched over to the plan (ROGERS).
Another co-worker signed a contract 4-months back (for a $0 iPhone 6S) and was told if she paid off her phone $600, they would gladly switch her (ROGERS).
Don't feel like a victim because you aren't.
12-19-2017 02:50 PM
12-19-2017 10:52 AM
I am in the same boat... I have been with Telus for almost 12 years now. You would think they would want to keep their current and loyal customers happy by offering them the same deal as a new customer, but apparently that is not the case. Once my contract is up, i will be switching to another provider.
12-19-2017 11:04 AM - edited 12-19-2017 11:07 AM
@Britneyif you have no device balance owing you can get the BYOD promo that is offered. If you have a device balance it must be paid off first..
12-19-2017 11:07 AM
12-19-2017 11:14 AM
Your device balance status, and how busy the customer service system is are unrelated.
12-19-2017 11:15 AM - edited 12-19-2017 11:16 AM
12-19-2017 11:37 AM
I made this account just to post this: Like everyone here I have been on hold all weekend, calls getting hung up on after 2+ hours on hold etc.. very frustrating.
I tried calling in this morning to see if they would still honour the plan, seeing as it has been their capabilities for handling volume that have resulted in me not getting through, not my lack of effort. To my delight I got through in less than 5 minutes this time, the agent that answered was very helpful and apologetic, and within another 5 min I was set up with not only the $60/10GB plan but an additional $10 credit on my mobility account.
Telus wasn't equipped for this volume of interest, and they definitely could have set this up better (just having the plan available to switch to on My Account on the website could have probably taken care of 80% of their call volume), but they are willing to help once you get through.
TL;DR - I finally got through and they are still offering the plan as of 9:30am Mountain Time on Tuesday Dec. 19
12-19-2017 11:53 AM
5 minutes? I called at 8am MTN time and have been on hold for 1 hour and 49 minutes.... I understand they arent equipped to handle this volume of calls but they could cut this issue in half if they would allow stores to honor this promo as well. I went to 2 telus stores so far this morning and both told me they cant offer this plan in store.
12-19-2017 11:59 AM
Yeah, 5 minutes calling *611. It took me by surprise actually, I was gearing up for another 2+ hour hold session.
I went into my only local Telus store yesterday and was told that the only way they could put me on the plan was if I bought a phone from them for a new activation, or if I switched to Koodo. I also heard them tell another customer that they *think* the promo lasts until Thursday. I don't think the store staff were very well informed about this deal. An all around dropped ball by Telus.
But hang in there, I wish you the best of luck. I just wanted to post that the deal is still being honoured, I got it this morning.
12-19-2017 12:03 PM
got through, Telus agent told me the system is down currently so she took my name, info, number, and said she hopes the system is back up in 15-20 minutes. At least this way they have to call me so I dont have to sit on hold.
12-19-2017 12:06 PM
Oh dang, well it's progress I guess?
I hope you get a call soon and get it all sorted out. It has been a frustrating weekend, but will be worth it. I will be saving over $200 a year with an extra 4GB of data a month. Totally worth it