Telus account still open on credit report in spite of it being cancelled

[TvZ]

I am trying to find out which debt collection agency has bought my Telus account debt to settle the account and get the active status changed on my credit report. The account was cancelled, but it is still reflecting missed payments on my credit report. I have attempted the Telus chatbots, operators, a store... all to no avail. All I would like to know is how to go about finding the contact information of the collection agency that is responsible for the debt and reporting. No one is calling me, so I have no idea where to look. 

[A-B]

Hello. I'll send you a private message to discuss further, thanks.

[harkaur]

i have same problem

[jan-telus26]

I have same problem- pls advise

[TELUS_Support]

Hi @jan-telus26 we can help if you can please send us a private message

[tmcvan]

I also have the same issue with my credit score continuing to list an open Telus account with a balance owing from August 2020. Based on the date, this must relate to when I first joined Telus with the "buy it back" program, but this has been paid in full for years. I have repeatedly reached out to my Telus store, but have not received any response. 

[Vlad25]

I have the same problem, my Telus account has been canceled a few months ago and I've paid off all the bills. But my credit score went down due to missing payments to Telus. I've contacted the support team via phone a few times and they confirmed that the account is canceled. Meanwhile it displays open in Credit Karma and Borrower. What should I do to close it?

[TELUS_Support]

Hi @Vlad25 - It would be worth double-checking to make sure that there isn't a previous account under your name that might still be open with a balance. We'll send you a private message to assist

[Rocky3]

I suggest you contact the credit bureau reporting your missed payemnts and ask them