08-24-2020 09:12 PM
I have an iPhone that I bought (leased?) on a Bring it Back plan two years ago. I damaged the back of the phone last year and had it replaced under an extended warranty. So...the phone I am “ Bringing Back” is not the same phone I purchased. It’s the same model, like new. It just has a different serial/IMEI number than the original. Is this going to cause a problem when I take the phone back?
08-26-2020 03:50 PM
As long as the device was replaced through TELUS you should be fine. When a device is swapped out for repair it’s updated in the system so they will be able to tell that IMEI is a replacement for the device had taken the Bring it Back out on.
08-27-2020 05:39 AM