i pucharsed 2 phones, samsumg s10 plus, in june.
since last month, one of the phones had connection issue, unable to download app from google play store, stuck at 99% or waiting for download forever and unable to receive msg and video call on Wechat.
what i have done:
manufacture reset: worked for 2 hours, same issue returned
called samsung support and visited samsumg service center: refresh system worked 2 hours only
visited samsung service center again: replace PBA, worked for 2 hours only
called TELUS, ask me go to service center to fix.again
called Samsung, ask me go to service center
A cell phone has been replaced the PBA, whatelse you can replace rather than replace the phone? BUT samsung warranty only cover fixing not replacing, that is what i was told.
I even tried to switch the account, it is not acct related issue, same issue follows the phone no matter who signed in.
i...really dont know what to say...
