Webmail/Telus email is currently down.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Sorry..can't find the post that I was referring to...it's gone.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
@Irishgranny , I think what you're referring to is on the 1st page of this topic
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
I saw an update about the outage
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
The email system is down so I guess we all get a refund? Isn't that the way it is supposed to happen when you pay for a service they don't provide....you get your money back?
How can a sophisticated electronics company screw up their own email system for over 12 hours? I'm .....frustrated!!!!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Webmail is down...
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
@Canucklehead , I agree but the email is for free as long as we have TELUS Services. so if the email is for free, then there may not be anything to be refunded.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
@BeefPorkChicken: Telus email is definitely NOT a free extra. We pay a lot of money for a package of services, amongst which are Internet access and email. A compensation payment is most definitely in order, and not a small one.
@Canucklehead: This email problem is not merely 12 hours old. It has simply gotten worse for more people in the last 12 hours. The email problem is about a week old. I know this because I was trying to resolve it for another household that I support. The useless admission of email problems that the Telus phone support auto-attendant plays on your way to the end of a very long queue was already playing a week ago.
It is absolutely ridiculous that Telus is reporting that the cause is still "Undetermined at this time" after a week. It begs a question about competency. Also, how does Telus estimate time of repair to be this evening when they admit they've no idea what the problem is? One might reasonably suppose at least one of the cause or estimate statements is deliberately untrue.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
i am in south central B.C. no telus email and webmail not accessible since early today (Aug. 15). Cannot reach a Telus operator on the phone. Telus charges very high prices for phone and internet services yet they have no actual customer service. The CEO should be sacked along with all senior management and hire people who actually care about good service.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
SO WTF IS GOING ON??
Been down all day, your propeller heads all on holidays or something?
Pathetic!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
@Sf , Its says tomorrow morning on my outage app. so hopefully we can use it by then
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
I am overseas and can not access my telus email , webmail.telus.net is not responding , any idea what 's happen? this is been the case for last 24 hours ?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Still down in Abbotsford..11:10pm
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
@Isaeblla , Webmail servers have been down since this morning and its due to an outage . they said that its due to a Hardware Issue at a TELUS Facility
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
They are calling for restoration after 2am at this point. Sounds like a server crashed.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
At this rate we will be lucky to get email service today. Too bad Telus can't spend a little bit more money on the email servers and software like they do on data platforms like texting.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
I'm seeing email service return shortly before 3am PST.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
7am mountian Friday Aug 16
No email,
It's interesting that a large Canadian communications provider is down for this long.
Do they have High Availability for Telus Mail?
Disaster recovery?
Redundant systems?
Service levels that they strive to maintain?
Communications plan with their customers?
Any TELUS employees on this Forum?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Email is back for me in Esquimalt. But oldest one is 2:35 am so I’m missing whatever was sent yesterday.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Good to hear that it's back for you - not so good that there are missing messages that may not be recovered.
I still have "Looks like we can't find that page" message & URL header says service unavailable.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Back in Alberta and no emails from yesterday.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
The email is an integral part of the internet services, I would not be here without the email service I'd have gone to Shaw or even Uniserve. I suspect that a portion of the funds paid towards the internet service are used to provide the email service such as it is and with such poor service recently maybe they should refund that portion.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Well I'm in Calgary and it's been over 24 hours since I could access my e-mail.
I note above it says 2am restart, but NOT working here.
The lack of communication from Telus is shocking - surely they could have something up on this site to explain what the problem was, time line for fixing etc. To have a post form last night anticipating fix by 2am and then nothing is pathetic.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
@Jhvicbc wrote:Email is back for me in Esquimalt. But oldest one is 2:35 am so I’m missing whatever was sent yesterday.
Email is down again.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Personally, because I can, I will be severing my relationship with Telus. There are other options available and other companies that would likely not display so much disrespect to paying customers. It feel like they have taken their service training from the airlines.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
My Webmail -dewiens@telus.net, will open, then stay on a few seconds, and go back to log in. This cycle just repeats itself.