05-31-2019 01:19 PM
Just a heads up - our webmail is down at the moment. The queues are very high. Please be patient! We are working on it! So sorry for the inconvenience!
Solved! Go to Solution.
08-17-2019 10:42 PM
An apology to our TELUS.net email customers -> https://forum.telus.com/t5/Neighbourhood-Blog/An-Apology-To-Our-TELUS-net-Email-Customers/ba-p/99078
06-03-2019 01:28 PM
Day 4, no estimates, no communication to help assure this will ever be done. This.... is unacceptable now. Beyond. Best in Canada, my ass.
06-02-2019 10:52 PM
06-02-2019 11:34 PM
Totally agree. I will be calling Shaw tomorrow. 3 days with no eta is unacceptable! I have called multiple times with no satisfaction other than some individual saying "it is being worked on". Fed up.
06-03-2019 12:22 AM
06-03-2019 01:41 PM
This is unacceptable! I have had no email since Friday. Your alerts are a joke and don't say anything except that it is intermittent which is a lie as I can't get any email. Why does Telus keep saying they have the best network in Canada when I can't even get my emails delivered to me? Your Alerts don't say anything about what is wrong with the service and I can't get through to Technical support for any help.
06-03-2019 01:49 PM
Is there any updates to the webmail problem? Down since Friday - this is ridiculous!
06-03-2019 01:55 PM
Hi @jenjen, it's still being worked on. You can view all of the updates on this link. https://forum.telus.com/t5/Service-Status/TELUS-net-Webmail-Intermittent-error-when-accessing/ta-p/9...
06-03-2019 02:06 PM
I was looking for a current update. last update on that link was yesterday.
06-03-2019 02:11 PM
That's the latest update at this point. Once we know more, the link will be updated.
06-03-2019 02:13 PM
06-03-2019 02:17 PM
We understand how you feel. We're working on getting this resolved as quickly as possible.
06-03-2019 02:38 PM
Even if there isn't anything new, a day without saying anything, is too long.
06-03-2019 02:45 PM
We are still working to have this resolved as we speak. We're sorry for the inconvenience caused.
06-03-2019 03:22 PM
Such platitudes! The same for over 3 days now. You say you are a communications company...well, your customer relations are very poor. We would like more specific details and why there is such a problem fixing this.
It will go a long way to have one month's free internet/email.
06-03-2019 03:28 PM
I wish I had more information available @sui2 I can sure understand how you feel. We're working hard to have this resolved as quickly as possible.
08-15-2019 07:47 PM
Why is access denied..says I don't have sufficient privleges to access ????
08-15-2019 07:59 PM
From the Telus Outage site:
August 15, Late evening
08-15-2019 08:07 PM
Sorry..can't find the post that I was referring to...it's gone.
08-15-2019 08:38 PM
08-15-2019 08:40 PM
I saw an update about the outage
08-15-2019 08:58 PM
The email system is down so I guess we all get a refund? Isn't that the way it is supposed to happen when you pay for a service they don't provide....you get your money back?
How can a sophisticated electronics company screw up their own email system for over 12 hours? I'm .....frustrated!!!!