Totally agree. I will be calling Shaw tomorrow. 3 days with no eta is unacceptable! I have called multiple times with no satisfaction other than some individual saying "it is being worked on". Fed up.
This is unacceptable! I have had no email since Friday. Your alerts are a joke and don't say anything except that it is intermittent which is a lie as I can't get any email. Why does Telus keep saying they have the best network in Canada when I can't even get my emails delivered to me? Your Alerts don't say anything about what is wrong with the service and I can't get through to Technical support for any help.
Such platitudes! The same for over 3 days now. You say you are a communications company...well, your customer relations are very poor. We would like more specific details and why there is such a problem fixing this.
It will go a long way to have one month's free internet/email.
The email system is down so I guess we all get a refund? Isn't that the way it is supposed to happen when you pay for a service they don't provide....you get your money back?
How can a sophisticated electronics company screw up their own email system for over 12 hours? I'm .....frustrated!!!!