Forum Discussion
Telus Boost Network Connection Dropping on iPhone XR and MacBook Pro
Apologies if this is dealt with elsewhere, but my issue is a bit specific as outlined in the subject.
My setup:
T3200M Modem with a WCB3000 Extender connected via coax. The WCB3000 is used to get the signal to my Optik Box
2.4G Wifi disabled on both T3200M and WCB3000.
5G Wifi active on on both T3200M and WCB3000. Same SSID on both. Use this network for my tenants downstairs.
Added Boost earlier this summer. First booster is connected to T3200M, second is in the living room. Great signal. Great speeds.
Recently however, my iPhone XR and my MacBook Pro keep dropping off the Boost network, I try to reconnect but am told the password is wrong (iPhone) or it just won't connect (MacBook). She can share the PW with me from her phone, and then I can connect. My wife's iPhone 6 has no issues (nor her Windows based PC).
If I reset the Boost station in the living room I can connect again for a short time, but then the problem re-appears.
I've tried switching the boosters with no affect.
I am at the end of my technical knowledge. Any ideas?
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Just wanted to share that It's been about 5 months since I last posted and I've been running fine with my T3200, 6 Wifi Boosters and many Apple (and smart home) devices including XR and MacBook Pro. Not sure what the final fix was (might have been a complete factory reset of my Telus devices), Smart steering off, hidden separate SSID 2.4 network for my older 2.4 only devices from the T3200 and everything else running off the boosters on another SSID.
I have the same problems ....I keep dropping connection with TELUS wifi boost and my iPhone XR....and other Apple devices.
oddly no problem on android devices....
gets better...get TELUS home security.....only to find out the TELUS booster wifi is spotty and the mobile phone connection also with TELUS when away is also not reliable....makes me wonder if TELUS has there act together.
omg, literally the same issue for only one of the devices (mackbook pro) at home. wifi connection just keeps dropping only for this specific laptop. There doesnt seem to be any clear cut solution here tho 😥
- I installed it the Wi-Fi extenders about a month ago and in the last couple of weeks, it keeps asking for Wi-Fi password then saying incorrect password when it is correct. We’ve tried changing the password and restarting modem and extenders, it doesn’t help. Any ideas? Frankly don’t have time to do a 1hr phone call with support only to have to have a tech out to rectify.
I am having the very same problem with Macs and iPhones since my hardware was upgraded to the boosters. If I plug in my own Apple router, wifi is perfect. Wired ethernet internet is perfect too, so it's just wifi via those boosters. This thread is really useful for Telus to see. Can anyone report a solid resolution?
- I've reset the Booster twice, this after the Telus technician set it up initially. I've since placed all of my devices on the main router with good results. Not perfect, MacBook has to be turned off and on, the Wi-Fi, at least once a day.
I'm having this same issue with a Macbook running macOS Catalina (had same issue with macOS Mojave) . WiFi disconnects (sometimes every 10 seconds // sometimes every couple of minutes). Often times, when auto reconnecting it will bring up a "connection failed" Mac WiFi dialog box asking for password even though the password is saved and is correct (screenshot below). I have to select the WiFi network and "Join" again.
The solution is usually to restart the WiFi Boosters OR restart my Telus T3200 router which stops the issue of disconnecting for a period (about one day). Very annoying fix. The reason I believe restarting the Telus router fixes the issue is because it causes the WiFi Boosters to loose their Ethernet connectivity and it renews it's configuration once the Telus router is back on-line again.
This has occurred ever since we got setup with the Telus Wi-Fi boosters in our home. Never have this problem with other WiFi networks.
I have read many similar issues on the Internet with Apple products disconnecting and people changing router settings to "fix" the issue. But, it seems that by restarting the router after making the fix, you are simply triggering a reboot to fix the issue (i.e. the router changes were not needed).
All other devices in the home network keep a constant connection including streaming services (netflix, youtube). So, it is not a problem with the Internet service or WiFi itself. The problem is in the implementation of the WIFi switching (boost 1 vs boost 2 // 2.4 GHz vs 5 GHz) and how it interacts with Apple products.
Wow I thought I was the only one having this issues. Only happens with my iPhone XS and iPhone 11Pro, and Macbook Pro in our house. Any other device works normal. As others have mentioned the only fix is quickly unplugging one of the boosts(The main one) and that fixes the issue.
Someone mentioned in here that Factory resetting the TELUS boost worked? I haven't tried that yet, but I may have to.
I read somewhere that deleting your Wi-Fi and removing it from Apple Keychain, or turning off Keychain on the Laptop for a bit might help too.
My next step is a Factory reset of the Boost.iPhone XR as well, most of my other Apple Devices seem to work ok. Intermittent - I'll look at my phone and see that it's off the wifi. Grrrrr. Often asks to enter password and it won't accept. Of course, I do the usual steps (forget network, airplane mode, soft reset, forget network settings) but usually rebooting the router works.
3 Wired (+ one wireless) booster with SSID separate from the router. In fact, router has hidden SSID for some of my 2.4 older devices that had couldn't stay on the Booster network (eg Nest Camera, Wemo, etc) and 5 Ghz turned off.
I think it has something to do with the boosters as I move around the house something likely glitches out.
Not sure if this is an Apple problem or Telus problem since it primarily (but not always) seems to happen on my XR.
Telus recommends that the boost have their own unique ssid.
I've done that. Boost is one name, and the 5G from the router is another.
Hi, I'm having this exact same issue. Did you manage to fix it? It only seems to happen on some Apple devices. I have no problems with connecting on my android phone, but my macbook and sister's iphone keeps getting disconnected.
