Forum Discussion
Telus Boost Network Connection Dropping on iPhone XR and MacBook Pro
Apologies if this is dealt with elsewhere, but my issue is a bit specific as outlined in the subject. My setup: T3200M Modem with a WCB3000 Extender connected via coax. The WCB3000 is used to g...
I am having the very same problem with Macs and iPhones since my hardware was upgraded to the boosters. If I plug in my own Apple router, wifi is perfect. Wired ethernet internet is perfect too, so it's just wifi via those boosters. This thread is really useful for Telus to see. Can anyone report a solid resolution?
- I've reset the Booster twice, this after the Telus technician set it up initially. I've since placed all of my devices on the main router with good results. Not perfect, MacBook has to be turned off and on, the Wi-Fi, at least once a day.
I'm having this same issue with a Macbook running macOS Catalina (had same issue with macOS Mojave) . WiFi disconnects (sometimes every 10 seconds // sometimes every couple of minutes). Often times, when auto reconnecting it will bring up a "connection failed" Mac WiFi dialog box asking for password even though the password is saved and is correct (screenshot below). I have to select the WiFi network and "Join" again.
The solution is usually to restart the WiFi Boosters OR restart my Telus T3200 router which stops the issue of disconnecting for a period (about one day). Very annoying fix. The reason I believe restarting the Telus router fixes the issue is because it causes the WiFi Boosters to loose their Ethernet connectivity and it renews it's configuration once the Telus router is back on-line again.
This has occurred ever since we got setup with the Telus Wi-Fi boosters in our home. Never have this problem with other WiFi networks.
I have read many similar issues on the Internet with Apple products disconnecting and people changing router settings to "fix" the issue. But, it seems that by restarting the router after making the fix, you are simply triggering a reboot to fix the issue (i.e. the router changes were not needed).
All other devices in the home network keep a constant connection including streaming services (netflix, youtube). So, it is not a problem with the Internet service or WiFi itself. The problem is in the implementation of the WIFi switching (boost 1 vs boost 2 // 2.4 GHz vs 5 GHz) and how it interacts with Apple products.
- Yes it is very annoying. Would have anything to do with the radio/antenna Apple uses in their products?
