Forum Discussion
Telus Boost Network Connection Dropping on iPhone XR and MacBook Pro
Apologies if this is dealt with elsewhere, but my issue is a bit specific as outlined in the subject. My setup: T3200M Modem with a WCB3000 Extender connected via coax. The WCB3000 is used to g...
I installed it the Wi-Fi extenders about a month ago and in the last couple of weeks, it keeps asking for Wi-Fi password then saying incorrect password when it is correct. We’ve tried changing the password and restarting modem and extenders, it doesn’t help. Any ideas? Frankly don’t have time to do a 1hr phone call with support only to have to have a tech out to rectify.
Nighthawk
Community Power User
Community Power UserWhat type of devices are you seeing this on? (type of phone, computer, Mac, etc)
MacBook Air (13-inch, 2017) on macOS Catalina 10.15.4 and a 10.2-inch iPad Wi-Fi
iPhone 8, iPhone 7, 2018 MacBook Air, 2019 iPad Air, 2017 iPad, 6th gen iPod are what disconnects. Our Globe brand wi-fi light bulbs are also offline can't seems they can't connect as well.
- The Globe brand WiFi bulbs only work on a 2.4 Ghz frequency. If you disable SmartSteering on the main router and connect you phone/ipad you should be able to connect to the bulb.
I've noticed if the bulb is off, it will tell you the bulb is off line. Once the bulb comes on, it will show online. This all assuming the bulb has been initially set up. - Nighthawk
There is already a running discussion for this >>> https://forum.telus.com/t5/Internet-Home-Phone/Telus-Boost-Network-Connection-Dropping-on-iPhone-XR-and-MacBook/td-p/99662/page/2
MacBook, Iphones, Ipads. Everything says incorrect password. It will sometimes connect for a while then disconnect after a few minutes sometimes an hour.
