Purefibre Internet Gigabit and Optik TV Install Nightmare

[swanny]

I'm having a horrible time getting my internet hooked up. Has anyone else had any issues with TELUS technician "no shows"? I have had 3 confirmed appointments booked in the last ten days and each time the technician has failed to show up. TELUS technical support has been no help. I think I've spent more time with them in the last couple of weeks that my own family. The only thing that keeps it fresh is that every time I call TELUS technical support it's like starting from square one. I have to spend ten minutes explaining all of the previous failures of the technical support team, then they apologize profusely, then they tell me the problem has been solved. When I realize problem hasn't been solved, I call back and we start all over. It's an exquisite little dance we repeat over and over again.  

[El-Eric]

Hey @swanny I am more than happy to look into this issue. Send me a message if you still need help

[cantdealwithit]

It's not just you - I am doing this exact same dance with Telus currently. I received an email saying I was pre-approved for an upgrade to Purefiber at the same rate as my current internet plan. Well surprise, not only was the upgrade to Purefiber NOT at the same rate, I have also had no-shows on my technician appointments and then spend hours on hold trying to talk to the technical support team. HORRIBLE 

[TELUS_Support]

Hi @cantdealwithit we want to help with this issue to make sure it is being looked at and get you a tech appointment on the date that you are expecting it. Please send us a private message so we can investigate the issue