My entire neighborhood with all my neighbors around me have been upgraded to fiber, all the houses are built the same, they are townhouses.
The previous homeowner refused the wire upgrade, but I had an electrician come and confirm that yes, my house can be serviced and is ready to upgrade to fiber whenever Telus comes out.
However, they continually refuse my calls, and even hang up on me as soon as I tell them my address.
I've made 10 separate requests to the service center and they still won't get back to me
I've always been polite with them, and have never had an issue until I moved to this address.
But it seems like they have now blacklisted my account, and refuse to even give me a simple call back.
I'm about ready to cancel, because they've made me feel plainly awful for wanting to pay them for their service at my own home..
Has anyone else had problems like this and how did you resolve it?
