05-29-2023 12:23 AM
Hello,
I had some monthly promotions expire as my term ended, as well as some other price increases on my monthly internet plan. It was a huge increase in the monthly price, made months ago. I only noticed it today.
Telus didn't bother to properly notify me. Why not?
Thanks!
05-29-2023 08:48 AM
@thryus Any price increases are shown on your bill at month end. Price will increase at the date they say. A lot of people don't look at everything that is on the bill.
05-29-2023 02:44 PM
I only saw it mentioned hidden in an email after the price increase had already happened. They didn't make it clear they were increasing the price.
05-29-2023 03:19 PM
@thryus It is on your bill bottom of one of the pages. Also you can bring up all the raises i think 2 years back. It also explains that the tax is taken off that 5 or 10 $ special deal you may have. The price increases are noted 2 months ahead of time. You just have look at all the small print.
05-29-2023 03:28 PM
@ I have phoned in and asked to keep the promos for another 2 years and they did it for me. Phone 2 weeks before term ends. Phone and ask for loyalty you never know. Good luck. If you change your internet or optic package midterm you lose the promos.