Call Control accepted list will not display web page or app

[withheld]

In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously).  The blocked list displays okay, as well as the call log.  I tried the usual fixes (I worked in IT and know many).  I did online chat, but the "agent" could not help.  After numerous tries, I finally tricked it into connecting me to a real person, who also asked me to try some of the fixes that I already had tried, and looked at some things but ultimately couldn't help and told me to call a number for "technical support" which resulted in a bot that just kept telling me to go to the online chat or offered to send me a text message (I was on a landline).  After asking for a real person about 40 times in multiple ways, it connected me to a queue that was >1 1/2 hours long and I think that Call Control blocked the callback.  Apparently you can't actually talk on the phone to anyone at Telus (a phone company?).  Has anyone else had trouble seeing the accepted list for Call Control (maybe it's a general problem) or is it just me?

[TELUS_Support]

Hey @ho316 we are investigating the issue and are looking into it

[Sparky480v]

Still not working, what is going on.  

[Sparky480v]

This has been going on since September. See,  Re: Call Control accepted list will not display we... - Page 2 - TELUS Neighbourhood,  Telus admits it's an issue.

Still not working on browser or ios app, Can’t add numbers to list manually, can’t access preferences to allow failed call attempts to leave voice mail.  Therefore, I am no longer getting automated calls from my kids school district.  This sucks, has been going on since September.  Why can’t Telus fix this? 

[BigBen121]

I have been using call control for quite some time I am wondering if like other Phone service has Telus given up supporting them? I can activated call control but when I click on my accepted list or blocked list I can no longer add a number. I have call control on but I got scam call that obviously went through - it was computer generated and not human so this leads me to believe this is another service that Telus does not really care about

[FuzzyLogic]

Possibly you have hit the limit of 25 numbers per list (accepted, blocked). I've encountered this and had to trim the list to accomodate new numbers. To make this more manageable you may wish to edit the custom name to include a date when it was added to the list so you can purge older items. The lists are sorted by this name.

[BigBen121]

I do not even have the ability to remove names. Also my blocked list only has 5 but I cannot add any more

[FuzzyLogic]

Are you using the My Telus app or the website? It seems there are more options available via the website.

[BigBen121]

I am using the website and it is not working there

[FuzzyLogic]

I made changes recently through the website but after checking there no longer seems to be a way to remove numbers from the list😢

[FuzzyLogic]

My mistake. I was looking in the wrong place. I can still manage the lists with the app or the web page. You need to go the list and select the number and then there is an option to remove.

[ho316]

I found a thread here that was from OCTOBER!!! and they STILL haven't fixed this Fing problem... 

[ho316]

my bad... it's from September... which makes me lose hope even more. 4 months...

[BigBen121]

That makes me think they do not care about this anymore

[ho316]

Only way is to call *99 and enable it. 

then do a torturous process of getting every caller you want accepted to call you once. Then you *99 and add them. And repeat over and over till you add them all. 

ridiculous. 

[abbybrick]

Support ticket 7699549…what’s the status of my support ticket from mid-October? Or should I even ask at this point. Support is a joke.

[TELUS_Support]

Our team can't view the individual tickets but we'll do some digging to see if the needle has moved on this. Thanks for your patience with us 🙂

[Sparky480v]

Still not working on Edge or IOS app.  But for some reason on a Windows 10 computer using Chrome it does work (could finally see preferences) but not on a Windows 11 computer with Chrome.

[finder89]

Please pass this to the web developers.

This works only in Chrome with Windows 10 - nothing else.

For the Web based access this is most likely because you use deprecated Java Script methods which cause uncaught exceptions (Uncaught ReferenceError: targeting is not defined) for the click action in the "+ Add a number"method" (seen using Developer Mode in Chrome under both Win 10 and Win 11).

For the App - the devs should be able to figure this out based on what they fix in Web.

[mckel]

Can anyone access preferences or add a number in their Call Control interface?  When I click "+ Add a number" the panel goes blank.  The preferences panel has no content.  I've tested in Firefox, Chrome, and Edge on two different computers.  And I get the same results on the app.  

How does this get communicated to the Telus web development team?  Chat never works.  Twitter/X response is pathetic.  Calling in gets agents who are clueless.

[Nighthawk]

Using the iOS version of the MyTelus app, yes, I can add a number to the call control list manually.

I tried with Chrome on Windows and was able to access MyTelus and call control. Was able to add a number and remove a number successfully. The Preferences tab gives me a message about sending callers to voicemail but that I'd have to call Telus to add that feature. Other than that, there are no other options under preferences.

[mckel]

Hi - I was able to finally connect with an agent and he seemed able to reproduce the issue and was trying to reach the appropriate people - but couldn't get through.  Based upon your comments I used a VPN to get an east coast address (Montreal in this case - I'm in BC) and call control worked correctly (after clearing my cache).  So I think this is an issue based upon the servers or content delivery network serving web pages.  It might be affecting BC or west coast users.