Home internet overage charges not applied to April bill

[vn19]

https://www.telus.com/en/about/covid-19-updates

According to Telus, home internet overage charges will be waived till June 30 but the overage charges are still coming up on my bill summary. On my March bill, my overage charges were still listed but after I paid, I had a (-16.80) balance which was applied to my April bill. Is this how they're waiving overage charges? by applying it to the next bill? 

[xray · Accepted solution]

See this thread:

https://forum.telus.com/t5/Internet-Home-Phone/Charged-for-internet-overage-during-COVID-10-crisis/t...

[vn19]

Oops. I meant, home internet overage charges NOT waived on April bill. 

[Nighthawk]

You will need to contact Telus directly. No one on the forums here will have access to your account or billing.

[NFtoBC]

Yes, the adjustment is applied on the following bill.

[xray · Accepted solution]

See this thread:

https://forum.telus.com/t5/Internet-Home-Phone/Charged-for-internet-overage-during-COVID-10-crisis/t...