Gmail Migration - New Support Content

[psl]

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as:

• Triple your current storage space from 5 GB to 15 GB
• Being able to check your email on any device
• Improved reliability and security for your peace of mind

From the forum conversations that we’ve seen, we understand that it wasn’t perfect, and we have worked continuously to update our support information, to help provide a seamless transition.

Here is our new support video to provide you an end to end overview of the migration process, as well as resources available. 

Below we’ve included the URLs mentioned in the video:

If you received an invite to migrate, or want early access: telus.com/ScheduleMigration

Info you will need on the day of migration: telus.com/steps

Help with third party email programs (e.g. MS Outlook, Mozilla Thunderbird): telus.com/setup

If you still have any unanswered questions, please let us know below. 

Please note: We have limited support for third party email programs, and may need to direct you to your email program provider for assistance. 

[Karin1]

I agree. This transition was done very poorly. No help. No documentation that works.

If I wanted google, I would have gotten a gmail account.

This transition was 100 times worse that the email outage in the fall of 2019!! It has taken me approximately 6 months to clean up the mess that the transition caused to my emails.

My advice - don't transition until you absolutely have to!!

[Myrmidon]

I wasted more time today than I care to admit, trying to figure out why one email account could be switched over quickly and successfully earlier this week in my 3rd party desktop client (Thunderbird) while another email account that migrated today kept failing, despite identical incoming and outgoing server settings as per the Telus migration instructions. 

In the hope of saving other users of 3rd party email programs some of my frustration, I want to flag a critical setting in Google Mail.  You have to explicitly tell Google to grant access to your Mail account for "Less Secure Applications."  From the Telus migration instructions: 

1. Open your email account in a browser by visiting mail.google.com/a/telus.net
2. Go to the 9 dot menu and select Account
3. Select Security on the left-hand side
4. Scroll down to “Less secure app access” and select Turn on access
5. Toggle “Allow less secure apps switch” to On

You have now enabled Less secure application access for your account. If you no longer require this enabled in the future, please use the steps above to change the setting to Off.  Source: https://www.telus.com/en/ab/support/article/telus-email-as-alternative-application 

Hope this helps fellow do-it-yourselfers. It seems disappointing that Telus is handing over email administration to Google given its reputation in different contexts, but maybe everything will come up roses.

[KellyCraneisME]

I have been unable to download my Telus.net Gmail to my local computer (iMac) so I can view them offline and save them for eternity :D.  - I have reached out to customer care for assistance, but they have been unable to help - as they say that my gmail storage should be sufficient (which is actually not the point, I want them downloaded).  Do you have instructions on how best to do this?   Thanks

[Poacea]

I know, customer service can be useless. Sounds like both of us would like to use Outlook for our email but telus has made it incompatible. I hate gmail. Maybe keep trying and you will get someone who knows something 🙄

[Fran2]

I despise gmail

[Just_LH]

Yeah, and because I don't give them my phone number, soon I won't be able to log in. Keep warning with security things and knowing the recovery email and entering the code they send is not enough, they still just say, "I don't recognize you" looking in to payed email service.

[DK-YYC]

For downloading of e-mail, I have been able to get both Outlook 2013 and Outlook 2016 working on separate Windows machines following the migration discussions in this thread (and elsewhere on the TELUS webpage) and in particular the section where it discusses, You have to explicitly tell Google to grant access to your Mail account for "Less Secure Applications."

That said, I haven't done this with other versions of Outlook on Windows nor on a Mac so I'm sorry that I cannot add much more to the discussion...