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Re: TELUS / Gmail DISASTER Ongoing
And more oddly - a family member on Saturday, September 13, 2025 had the EXACT same thing happen. E-mail wouldn't come through. A few hours later things started working normally again. I HIGHLY suspect that Gmail is doing maintenance - it would be great if TELUS had informed users of this. Wait - they said they don't have a way to contact Gmail / Google - I guess this would be problematic for notifications then...95Views0likes0CommentsRe: TELUS / Gmail DISASTER Ongoing
I appreciate the responses and information provided. Mysteriously today (September 10, 2025) - things started to work again with NO CHANGES made by me at all. I had a phone call with a TELUS escalation manager on September 10, 2025 who admitted that, "there were updates on the Gmail side" (without saying what these were). He also informed me that TELUS appears to have no mechanism to contact Google about Gmail related matters. Wow! TELUS has great negotiators - they are paying money to have Google host TELUS mail for them with no support provided. TELUS is likely paying Google a pretty penny for poor service. Even Microsoft provides customer service. TELUS could have done a lot better by choosing ANY OTHER provider than Google...89Views0likes1CommentRe: TELUS / Gmail DISASTER Ongoing
Today (September 09), I had an almost two-hour technical session with a TELUS technical representative that was understanding but the issue was not resolved. I then had an over one hour discussion with a Microsoft agent about the issue and still no final results. Right now e-mail does kind of work on Outlook (PC) and Apple Mail (iPhone and iPad) but get this - it takes over two hours to synchronize a day of e-mails. Based on the number of steps attempted and disconnections of e-mail from Outlook, recreating profiles and the like, I'm now 100% certain something has happened with my TELUS / Gmail account. Why? How do I know this? Here's why - NO third party programs (Apple Mail on an iPad, Apple Mail on an iPhone and Outlook on three different windows machines) work. This means it's a settings problem or some type of an ACCOUNT problem. When this started on Friday night (September 05), I had made no changes to any such settings...88Views0likes0CommentsTELUS / Gmail DISASTER Ongoing
So randomly on the evening of Friday, September 05, 2025 at around 21:00 (9:00 PM), my telus.net e-mail with TELUS / Gmail stopped working. There were NO upgrades, NO software updates, NOTHING - it just stopped working. Here's the checks I made: Logged in via webpage - confirmed that e-mail not full and that password worked; Removed TELUS / Gmail account from Apple Mail app and reinstalled; Removed TELUS / Gmail account from various versions of Outlook (365, 2021, 2019 and 2016) and reinstalled; Checked connection on WiFi, Ethernet (PureFibre), 5G and 5G+ connections; Confirmed that all updates to Windows and iOS had been made and that none occurred on Friday, September 05; and Toggled the less secure apps feature on / off. With all of the above the e-mail DID NOT work, it will not connect or update. I called TELUS on Saturday, September 06, 2025 and asked for a callback. Forty minutes later (not the thirty minutes promised), I got a callback and was on the call with a technical person - Daniela - for over two hours. Guess what - it's still not working. I have a call back on Tuesday, September, 09 as they need some time to check out my ticket which is understandable. What's really frustrating is the following: The time on a phone call with no resolution; The assumption - ALWAYS - that's it's something with your devices and what you are doing. At least the troubleshooting I did (the above steps) proves everything had been tried; and The poor customer service - with TELUS (but also with Rogers as seen by family members) they are more than happy to talk to you when it's about adding services but when there are technical problems everyone goes running away. What oddly satisfies me about this issue is that this is 100% on TELUS / Gmail / Google and I'm oddly interested in how they propose solutions to this issue that THEY 100% CAUSED!319Views0likes6CommentsRe: Gmail Migration - New Support Content
For downloading of e-mail, I have been able to get both Outlook 2013 and Outlook 2016 working on separate Windows machines following the migration discussions in this thread (and elsewhere on the TELUS webpage) and in particular the section where it discusses, You have to explicitly tell Google to grant access to your Mail account for "Less Secure Applications." That said, I haven't done this with other versions of Outlook on Windows nor on a Mac so I'm sorry that I cannot add much more to the discussion...4.3KViews1like0CommentsRe: Migration to Gmail
Unfortunately you will need to make a number of changes to your Microsoft Outlook settings. The TELUS instructions on this are 'somewhat' informative. Depending upon how your Windows computer (I'm assuming that you are using a Windows computer) the exact screens from the 'settings' page may look somewhat different. Also - try to follow the directions in the exact order presented - when I did the "upgrade" on Outlook 2013 I experienced a repeated issue where it wouldn't recognize my password (which made no sense as I already had my "upgraded" e-mail working on my iPhone, my iPad and my other computer with Outlook 2016). The only thing that made a difference was the order in which the Outlook 2013 settings were done. It would really be helpful if TELUS was more transparent with their 'upgrades' and provide their customers with more information. One other item - it did appear that all of the e-mail that was in my "old" TELUS inbox and folders did get migrated (moved over) but the dates for all the messages are now the same - a date from earlier this week (at least this is the case on Outlook).4.8KViews0likes0CommentsRe: Gmail Migration - New Support Content
For what it's worth, I think that this TELUS migration to TELUS e-mail by Google has been VERY POORLY executed. The comments about "not perfect" are far, far from the truth. Let's look at some things TELUS could have done better: 1) Third party programs - MANY people use this (i.e. Mail app on Windows, Outlook and others). TELUS should have been WAY MORE PREPARED to provide support on these. A 'change' in how e-mail is hosted should not be an excuse for not providing support. 2) Poor instructions - my migration was today and it went poorly. I'm somewhat computer savvy (I've built machines and set up new machines for others - predominantly seniors). I did EXACTLY what the instructions said and Outlook wouldn't work. I was on a tech service call for 45 minutes today with TELUS. They were very helpful - all that changed was the order of ONE STEP - that wasn't clear in the instructions. 3) How about some transparency and communication with customers? This is becoming an achilles heel for TELUS. TELL PEOPLE what is going to happen. Yes your e-mail should be migrated over but it will be completed reordered (the original dates aren't necessarily preserved). This was the same with PureFibre - very limited mention on the need for new cabling to be installed into the house. I knew this and spent three hours doing fishing myself beforehand. This saved the technicians time and holes in my house. 4) Recognize the limitations some folks have with technology - I've heard MANY seniors say that they have had to get external help from computer specialists or their children to help with this transition. TELUS needs to spend a LOT more time up front planning changes so that the impacts on customers are mitigated. What should have happened is that the "upgraded" e-mail settings should have been made so that they were discoverable by a wizard. Calling this "upgrade" as "not perfect" is really minimizing the difficulties that were encountered. TELUS really needs to up it's game in planning changes so that there isn't all this misery.20KViews4likes3CommentsRe: Pure Fibre install
I had a lot of concerns getting PureFibre installed. My concerns were about equipment location, drilling of holes in the wall and aesthetics of what things would look like when they left. To address this what I did (with some difficulty) was to do the fishing (i.e. laying a feed piece of rope from the outside of the house to the desired installation location) within my walls BEFORE TELUS came. This was I was able to ensure that the fibre was pulled to the location where I wanted the ONT and modem to be located. If you aren't confident doing the fishing hiring an electrician or a communications installer beforehand might be an idea. If you want to try this using your own fishing gear, I would recommend the longer fibreglass fishing sticks (the ones I used were almost a metre long). The coiled fibreglass fishing gear often uncoils in the wall. If you have conduit installed, the coiled gear might work. With the fishing done beforehand, the installation was easier and it ended up being in the location where I wanted the equipment. When I talked to the TELUS technician he said that he had only seen three instances where people had done the fishing prior to the technician coming to do the installation. Having the line fished through prior to the technician's arrival did help the process a great deal!6.6KViews1like0Comments