Gmail Migration - New Support Content

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Hubbmeister
Connector

@psl 

I haven't used Telus for email for over a decade, ever since you stopped handling it yourselves and outsourced it to some pathetically incompetent 3rd party.

 

I currently use Gmail for my personal email, but I'm far from happy with it.

 

So, if I decide to activate a Telus/Google account:

 

- Will Google still be rummaging through my emails looking for data to add to their database? Your video claims that agreeing to Google's terms is "just a technicality", but I understand enough law to seriously doubt that statement.

- Will I still be subject to Google's truly annoying security algorithms that lock you out of your account if *they* decide your activity is suspicious? And send security "warnings" every time your IP address changes (hello, DHCP????)

- Will I be required to give them my phone number? I know you said "No" previously, but later posts suggest that this is not the case.

- Will you offer some kind of 2FA that *doesn't* rely on using text messaging which is useless in places with no/poor cell coverage (depressingly common in Canada) and is *known* to be easily spoofed? Something like Yubikey, for instance?

Just_LH
Advocate

- Will Google still be rummaging through my emails .............

            Yes.

- Will I still be subject to Google's truly annoying security algorithms that lock you out of your account if *they* decide your activity is suspicious? And send security "warnings" every time your IP address changes (hello, DHCP????)

             Login is through them so probably, but others can correct this.

- Will I be required to give them my phone number? I know you said "No" previously, but later posts suggest that this is not the case.

             No but they might keep asking ...... you know for your security!

 

wallylm
Just Moved In

My Telus e-mail account was migrated to Google last fall but I've been getting text messages the past week asking to schedule a time to migrate the account again. Is this a different migration of my e-mail account or does this not apply to me?  The only other thought is if there are any other e-mail addresses under my account that have been inactive (but I was told Telus doesn't do this anymore when I asked to create new ones for my daughters last year). 

NFtoBC
Community Power User
Community Power User

@wallylm 

This happened to a neighbour, who I helped last fall. We ignored it.

 

@dru can you share this info with the migration team?

 

 

 

NFtoBC
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xray
Guardian
I received 4 notifications for migration, one for each email address in my account. You may have an email address you forgot about because you don't use it.
Just_LH
Advocate

Log into your Telus account (not email) you can look at your email and aliases there. And manage them. Just can't add any.

Just_LH
Advocate

Why am I getting this now when I try to open the forum on Brave browser ?!

 

"The requested URL was rejected. Please consult with your administrator.

Your support ID is: 10057921556038748966  "

 

I don't have an administrator!  🙂

Hubbmeister
Connector

I just had the same thing happen. It seems to be intermittent. I blame...

 

 

Gremlins5_33.png

Just_LH
Advocate

It is continuous for me on Brave but FF works.

Just_LH
Advocate

I also learned the Telus Aliases are not separate.

They show up under Contact in Gmail , so they are connected.

Suppose to be able sign in with any of them (that didn't work so far) but the point is, they are all connected in google.

https://drive.google.com/file/d/1br2CuPOvRnQAy7RfpBOWu_qe0CnHvzT4/view?usp=sharing

abcd
Connector

I have a question about the Gmail migration and existing Telus email account names vs aliases.

 

With the Gmail migration, my understanding is that it basically means I end up with a new Gmail account where my username is my old Telus email address, and Telus arranges migrating over my existing data (inbox etc)

 

 

I'm not sure if this is same for everyone or just an artifact of having a very ancient Telus email account (long time internet customer), but my existing Telus email account name is a bunch of random alphanumeric characters assigned to me, way back when e.g. of the format "a0b012345@telus.net"

 

of course, I have an alias of the format "myname@telus.net" which I use for everything, including webmail login etc. I don't really even remember the alphanumeric username without looking it up.  Same goes for several family members on the same home internet account

 

So my question is this:   does my new Gmail account username become my hard to remember alphanumeric "actual" email account name, or my preferred alias?     If the former, then before migration should I rename my account? (looks like there ability to rename in myTelus account page). Or do I have a choice at time of migration

 

Before scheduling my migration I want to make sure what my new username on gmail will be. 

thanks

 

 

Poacea
Neighbour

totally agree.  if i wanted a gmail i would get one, now we are forced into it by telus.

They will not give me a good answer as to why I am paying $8/mo for my telus email now that it is really gmail.  no choice in this sucks.

Poacea
Neighbour

I meant i agree with comments from a7a13089telus. 

 

Just_LH
Advocate

I did see that format somewhere, but don't know where. I thought it is just the actual email address under the  "mynametelus.net" email address which is suppose to be an actual email, but maybe even that is an alias to that number format email.

In any case, when you make a gmail account, you are making it for what ever you put in.

So, so if you put in "myname@telus.net and you put the password that comes with it, and doesn't work, it won't make an email for you.

So it's your "number format" will not show up anywhere unless you put it into google.

Also, you can rename your email name "Myname" part in Telus account management. ...internet...emails.

As long as there is at least one alias, I don't think the emails will disappear.

Just_LH
Advocate

What $8/m  ?

NFtoBC
Community Power User
Community Power User

@Just_LH 

Telus offers the ability to retain one's Telus email address (for a fee) while not being a Telus customer. It is especially handy for folks who move to a location where Telus does not provide internet services, but the individual has their Telus email assigned to a bunch of services.

 

NFtoBC
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NFtoBC
Community Power User
Community Power User

@abcd 

  If you can sign into Telus webmail with myname@telus.net and a password, you will be able to continue to use myname@telus.net after migration. As you step through the process, you will be prompted as to which email aliases you want to keep, and which is primary.

 

 

NFtoBC
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abcd
Connector

thanks @NFtoBC for confirming that

 

- yes logging into webmail using 'myname' and password does work. 

so I went ahead and started the scheduling process and notice in the first step I can choose exactly which alias (or original alphanumeric userid) I wish to use for my gmail login. Exactly what I needed, thanks again

Just_LH
Advocate

Has anyone been able to sign in with an alias?

According to this page. https://www.telus.com/en/pe/business/support/article/add-alternate-email-for-google-apps-service-log...

Google should send you a verification email when you get an alias.

I am not getting those, so I can't sign in.

Because I can't sign in with the alias, I can't send email as the alias.

Yes I know there is an other way shown here https://www.telus.com/en/pe/business/support/article/send-email-from-alias

but that is a lot more work.

thanks

RustySeven
Just Moved In

I have tried, OH HOW I'VE TRIED, to find a way to reschedule my email migration.  Due to an emergency, I cannot be available for my appointment tomorrow morning.  I've spent hours going through help, support, online topics, phone contact (which merely hangs up on me - 3 times, so far), and there appears to be NO WAY TO DO THIS.

 

Since it appears I will no longer be able to access my email, as I cannot be available for the migration, does that mean I will permanently be locked out of my email?

 

If not, HOW DO I FIX THIS???  Is it even POSSIBLE to speak to an actual "person" to seek help, or am I just stuck with a computer generated series of replies which are NOT RELATED TO MY PROBLEM, and do NOT help.

 

Telus used to offer "service".  This does not appear to be the case any more.  After 40 years of loyalty, I expect better.

xray
Guardian
I'm not understanding your predicament. I had 4 email addresses migrated and didn't attend any of them. You mention an appointment, what was it for?
Daniel_D
Just Moved In

The Telus Google Mail migration didn't work with Apple email. I had to take time off from work and spent an hour and a half waiting for a rep on the phone only to be told to contact Apple. I told them Apple did not create the problem, Telus did and I expected them to fix the problem or migrate me back. No help, so after 20 years with Telus I'm canceling their TV, internet, and phone and switching to another provider. Unbelievable stupid move on Telus' part. I've never had such poor and arrogant service from any company. Sad day.

Just_LH
Advocate

We had to schedule the migration, so we know when we can go to google and set it up, but it didn't require a phone call.

Someone is talking about Apple.

If you had Apple problems, you should says it.

I know nothing about that.

DK-YYC
Helpful Neighbour


For what it's worth, I think that this TELUS migration to TELUS e-mail by Google has been VERY POORLY executed. The comments about "not perfect" are far, far from the truth.

Let's look at some things TELUS could have done better:
1)  Third party programs - MANY people use this (i.e. Mail app on Windows, Outlook and others). TELUS should have been WAY MORE PREPARED to provide support on these. A 'change' in how e-mail is hosted should not be an excuse for not providing support.

2)  Poor instructions - my migration was today and it went poorly. I'm somewhat computer savvy (I've built machines and set up new machines for others - predominantly seniors). I did EXACTLY what the instructions said and Outlook wouldn't work. I was on a tech service call for 45 minutes today with TELUS. They were very helpful - all that changed was the order of ONE STEP - that wasn't clear in the instructions.
3)  How about some transparency and communication with customers? This is becoming an achilles heel for TELUS. TELL PEOPLE what is going to happen. Yes your e-mail should be migrated over but it will be completed reordered (the original dates aren't necessarily preserved). This was the same with PureFibre - very limited mention on the need for new cabling to be installed into the house. I knew this and spent three hours doing fishing myself beforehand. This saved the technicians time and holes in my house.
4)  Recognize the limitations some folks have with technology - I've heard MANY seniors say that they have had to get external help from computer specialists or their children to help with this transition.

TELUS needs to spend a LOT more time up front planning changes so that the impacts on customers are mitigated. What should have happened is that the "upgraded" e-mail settings should have been made so that they were discoverable by a wizard.

Calling this "upgrade" as "not perfect" is really minimizing the difficulties that were encountered. TELUS really needs to up it's game in planning changes so that there isn't all this misery.

RustySeven
Just Moved In
You nailed it! Aside from all that, I was trying to stay away from Google because they own every single email, picture, and information you send to anyone, and they can (and do) sell it to anyone who will pay for it.

NO privacy at all.
Poacea
Neighbour
Just for the address, I live in a rural area, internet access, phone, satellite tv are all separate telus bills.

Poacea
Neighbour
Thanks, will try to figure it out
NFtoBC
Community Power User
Community Power User

The migration worked fine for Apple Mail on my 2011 MacBook, 2020 MacBook Air, iPad and iPhone. Also worked on SWMBO's Apple devices. Some software without up to date security patches need a work-around where they are assigned a specific password access.

 

 

NFtoBC
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Karin1
Just Moved In

I agree. This transition was done very poorly. No help. No documentation that works.

 

If I wanted google, I would have gotten a gmail account.

 

This transition was 100 times worse that the email outage in the fall of 2019!! It has taken me approximately 6 months to clean up the mess that the transition caused to my emails.

 

My advice - don't transition until you absolutely have to!!

 

 

Myrmidon
Connector

I wasted more time today than I care to admit, trying to figure out why one email account could be switched over quickly and successfully earlier this week in my 3rd party desktop client (Thunderbird) while another email account that migrated today kept failing, despite identical incoming and outgoing server settings as per the Telus migration instructions. 

 

In the hope of saving other users of 3rd party email programs some of my frustration, I want to flag a critical setting in Google Mail.  You have to explicitly tell Google to grant access to your Mail account for "Less Secure Applications."  From the Telus migration instructions: 

 

  1. Open your email account in a browser by visiting mail.google.com/a/telus.net
  2. Go to the 9 dot menu and select Account
  3. Select Security on the left-hand side
  4. Scroll down to “Less secure app access” and select Turn on access
  5. Toggle “Allow less secure apps switch” to On

You have now enabled Less secure application access for your account. If you no longer require this enabled in the future, please use the steps above to change the setting to Off.  Source: https://www.telus.com/en/ab/support/article/telus-email-as-alternative-application 

 

Hope this helps fellow do-it-yourselfers. It seems disappointing that Telus is handing over email administration to Google given its reputation in different contexts, but maybe everything will come up roses.