Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fibre Line Broken


I moved into a new built property in the first week of September and got telus to come install my internet. Turns out my Fibre lines are broken somewhere from my house to the junction box. Its been a month now without internet and I have been waiting on Telus to come resolve the issue for me and all they keep doing is just send technicians every week who cant do anything. I have escalated the issue and have a case manager as well but they dont know much either. 


I dont know what else i can do at this point. 


Community Power User
Community Power User

I suggest escalating again. The outside work back to the junction box is a different team than the installer. I've seen it fixed in a day or two.

If you find a post useful, please give the author a "Kudo"

I have escalated it many times. Maybe I should clarify it again. I’m not too sure if it’s Telus that manages the outside work. Seems like it’s all sub contracted.